Manager - Technical Onboarding

About UsAt Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.What We DoTech for good! Our SaaS product Dentally, solves real-world problems across three core areas.Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our CultureWe are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.Your ImpactAs Manager of Technical Onboarding, you’ll bring together the expertise of Imaging and Data Conversions and be at the heart of our customers’ journey, ensuring onboarding is a smooth, stress-free and effortless experience for every customer. You will partner with our Product and Engineering teams to bring smarter tools and automaton to life, so that every project is delivered with speed, accuracy and compliance.In this role you will build and inspire a high performing technical team that loves to solve challenges, and your leadership will set the tone for how customers experience our platform from day one, an impact that lasts long after go-live.What You'll DoLead the Technical Onboarding team, creating a high-performance culture of accountability, collaboration, and customer-first service across imaging and conversions.Recruit, coach, and develop team members, ensuring continuous professional growth and strong team morale.Oversee the full technical onboarding lifecycle for both imaging and conversions, ensuring projects are delivered accurately, securely, and on time.Drive pipeline management for imaging installations, image conversions, data migrations, and complex technical support cases.Establish KPIs, reporting, and dashboards to track delivery, quality, and efficiency of both the team and process.Implement scalable processes and continuous improvement initiatives to make onboarding faster, smarter, and more consistent. Regularly review and refine onboarding methodologies to reduce risk, improve accuracy, and shorten time-to-value for customers.Serve as an escalation point for complex customer onboarding cases, ensuring issues are resolved quickly and effectively.Partner with Sales, Onboarding, Training and Customer Success to align expectations, communicate timelines, and ensure smooth customer handovers.Promote best practices in customer engagement, ensuring onboarding is a stress-free and positive experience for customers and their staff.Provide technical expertise in dental imaging technologies, data migrations, and SaaS onboarding processes.Ensure compliance with industry regulations (including imaging as a medical device), security requirements, and data protection standards.Collaborate with Product, Engineering, and Operations teams to identify onboarding challenges, influence product development, and implement tooling/automation.Deliver operational insights, reports, and forecasts for leadership, contributing to board-level reporting and strategic decision-making.Own and improve documentation, workflows, and CRM records for all onboarding processes.Proactively identify systemic issues, mapping out changes needed to prevent recurrence.What You'll Bring With You3+ years’ experience leading technical teams within SaaS, healthcare technology, or related industriesStrong past experience with technical roles focused on the integration of data, images or systemsDemonstrated ability to lead teams through significant change, including adopting digital-first approaches, embracing scalable solutions and ability to manage multi-disciplinary teams (e.g. Imaging, Data Conversions, Technical Onboarding)A strong history of fostering a culture of excellence, continuous improvement, and collaboration, with the ability to coach and inspire teams to achieve ambitious goals.Superior communication and interpersonal skills to build trust and influence stakeholders across all levels, both internally and externally.Strong technical expertise in Digital imaging systems, data migrations and associated software/hardware integrations.A customer-first mindset, with the ability to address challenges strategically and deliver innovative, impactful solutions that enhance the customer onboarding experience.A results-oriented approach with the ability to analyse data, distil customer feedback, and leverage insights to improve technical strategies and processes.DiversityDiversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.Our ValuesEveryone at Henry Schein One is encouraged to live and demonstrate our core values:CommunityEach Person is as Important as the NextOpen CommunicationDiversity & InclusionCaringCorporate CitizenshipShared SuccessCareerEthicsRecognise Creativity & Encourage itPeople are our Greatest AssetWe look forward to hearing from you :)