Manager, Business & Market Development

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummaryManager, Business & Market DevelopmentOverviewWe are looking for a Manager – Transfer Solutions to support product Commercialization and go-to-market execution for Mastercard’s Transfer Solutions (Cross Border Services and Mastercard Send) business.Mastercard Transfer Solutions is a key component in establishing Mastercard as a global player in Real time Payments and facilitate secure delivery of funds between senders and receivers, typically in near real time. Businesses, merchants, governments, financial institutions, digital players & fintechs can send money to consumers and small businesses, domestically and cross border with this service. Our Transfer solutions leverage a combination of Mastercard’s card and account-based technologies to enable multiple user flows including person-to-person, business to business, disbursements, remittances and merchant payments.The individual will contribute to product Commercialization and work hand in hand with the regional, global and market teams to scale our Transfer Solutions capabilities.RoleRoleThe role will be focused on leading the successful roll-out of Transfer solutions business (Cross Border Services and Mastercard Send) in Asia Pacific, to include: Oversee new clients onboarding process, which includes but not limited to, Compliance Due Diligence/KYC and Contracting matters, and ensuring that all necessary internal approvals are obtained/accounted for (Treasury, Network, Credit Risk, Regulatory, Compliance, Legal, Finance). Engage internal stakeholders such as Legal, Compliance, Regulatory and Product in making informed decisions to implement other unprecedented business models in AP and operationalize the new flows. Create dashboards and monthly updates for tracking KPIs Provide training to the team on compliance procedures, salesforce approvals and best practices. Ensure process efficiencies across every stage and monitor SLAs for turnaround. Constantly delving into ways to improve process efficiencies by analysing red tapes and troubleshooting issues to bridge gaps for scalability. Prospect and contract banks and NBFIs through coordination with product development, internal support teams such as customer delivery, operations and technology, legal, finance and market/geography teamsAll About You This position requires a highly collaborative individual who will need to manage relationships across multiple functional areas, regional executives and leadership as well as key customers and strategic partners across AP. 7+ year working experience with in-depth knowledge and experience in cross border flows Possess a good understanding on KYC requirements and cross-border background to review client information and documentation thoroughly before approaching relevant internal stakeholders. Experience in working on contract drafts and engagement with clients Able to articulate clear thought process to navigate complex discussions with internal stakeholders. Strong interpersonal skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible Cross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines Prior experience in customer onboarding is preferredCorporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.