Manager, Customer Quality Management(Location : Tokyo)

品質管理部のカスタマーサポート（勤務地：東京）Job DescriptionIn your new role you will:Understand and manage customer expectations for best-in-class Customer Satisfaction ratings, balancing vs profitabilityManage Customer relationships globally with focus on targets, performance, and customer-driven Quality improvement initiativesFacilitate topic closures in best interest of Infineon, in alignment with other relevant functions and partnersGating interface for incoming inquiries and outgoing communication (including explaining 8D report for Failure Analysis Request )Responsible for customer communication and support for customer impact and mitigation (to minimize field exposure) for quality related topicsManagement of customer escalation and communication strategy globallyYour ProfileYou are best equipped for this task if you have:Semiconductor device or Process knowledgeCustomer communication experience with engineering background or equivalent experience in the businessExperience with applicable quality tools such as pareto, product performance management, FMEAs, SPC/SQC, statistical trend analysis, 8D problem solvingネイティブレベルの日本語力（お客様対応ができるレベル）ビジネスレベルの英語力（電話会議、メールのやりとり、対面コミュニケーション等、TOEIC700点以上）パソコンの基本スキル（Excel、PowerPoint、Outlookなど）高専・大学卒※応募時に日本語の履歴書・職務経歴書・英文のレジュメの3点をご提出ください#WeAreIn for driving decarbonization and digitalization.As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.Are you in?We are on a journey to create the best Infineon for everyone.This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Click here for more information about Diversity & Inclusion at Infineon.