Manager, Customer Success

Location: RemoteCompensation: $90,000 – $110,000 annually + Competitive VariableAbout The RoleThe Manager, Customer Success leads the post-sales success engine for SprintRay, overseeing the teams responsible for customer activation, 3D printing utilization, workflow adoption, and recurring revenue growth across resin, design services, warranties, training, and accessories.This role manages both the Account Specialist team (inside sales) and Clinical Success Guru team (field trainers), ensuring customers achieve rapid onboarding success, strong clinical outcomes, and high long-term utilization.We are seeking a strategic, hands-on sales leader with strong coaching abilities, excellent communication skills, and a passion for helping dental practices succeed with digital workflows.Key ResponsibilitiesRecurring Revenue Growth & Customer UtilizationOwn recurring revenue performance across resin, design services, warranties, accessories, and training.Develop and execute strategies to deepen usage within the existing customer base.Increase workflow adoption by promoting new applications, materials, and advanced clinical workflows.Team Leadership & CoachingLead and develop the Account Specialist (inside sales) and Clinical Success Guru (field training) teams.Build a high-performance, customer-centric culture aligned with SprintRay’s mission and values.Provide ongoing coaching, skill development, and performance management.Customer Activation & OnboardingEnsure new customers achieve rapid onboarding milestonesOversee proactive engagement plans to increase long-term utilization and satisfaction.Cross-Functional CollaborationPartner closely with Sales, Marketing, Customer Experience, SprintRay University, and Product to create a seamless customer journey.Identify and remove friction points impacting customer activation, repeat usage, and ROI.Support strategic accounts and escalate complex issues as needed.Operations & Performance ManagementTrack, analyze, and report recurring revenue KPIs and customer utilization metrics.Leverage CRM and BI tools to drive insight-based decisions.Support team quota attainment and individual performance metrics.Customer Engagement & Field SupportAttend key industry events, trainings, and customer visits.Co-travel with Gurus to observe workflows, support customers, and gather field insights.Advocate internally for customer needs and product experience improvements.Required Qualifications5–7+ years in Customer Success, Sales, or Account Management (B2B preferred).2+ years leading customer-facing or revenue-generating teams.Dental, medical device, or healthcare technology experience strongly preferred.Proven ability to grow revenue, increase utilization, and lead high-performing teams.Data-driven decision maker with strong analytical skills and CRM/BI experience.Excellent communication, leadership presence, and relationship-building skills.Customer-first mentality with strong problem-solving capabilities.Ability to travel ~25%.Employment TypeFulltimeAbout SprintRaySprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.At SprintRay, the future of dentistry is being printed today. Want to be part of it?Equal Opportunity EmployerSprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.To All Recruitment Agencies:Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.AccessibilityIf you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.