Manager

Mandatory Skills - Fraud Risk Management, Program Management, Process Excellence, Data AnalyticsDesirable Skills - SQL, GenAI, PythonRequisition Title - Manager - Process DesignAbout the RoleThe role is for a position in the Trust & Safety - Business Operations Team. The role expects the individual to be strong in data analysis, with expertise in SQL, Excel, Python/R. The T&S team works closely with stakeholders from different units/ functions within Flipkart across Category, Customer Experience and Seller Experience and hence it is expected that the person should have strong stakeholder management. What you will do  Develop and drive initiatives to reduce buyer fraud & abuse in the marketplace.  Define, track and improve key metrics pertaining to your domain in T&S operations.  Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives.  Work closely with the Operations team in ensuring adherence to the SOPs and continuously improve the SOPs based on the feedback from the Operations team.  Communicate with leadership and internal & external stakeholders on a regular basis on key metrics and strategic initiatives to combat fraud.  Collaborate with the T&S Analytics & Data Science team on monitoring the relevant metrics, onboarding new features/ rules and retraining/ building new ML models.  Work closely with the T&S Product & Engineering team in driving automation across tracks and building scalable products.About the teamThe Trust & Safety team at Flipkart is responsible for curbing fraud & abuse and improving buyer & seller trust on the platform, while ensuring that genuine customers/ sellers are not put through unnecessary friction during their transactions. There are 5 functions with the T&S team: Business Operations team, Analytics Team, Data Science Team, Product Team and Engineering Team. Customer trust has been and will always be central to Flipkart’s vision. Flipkart marketplace is quality obsessed and relies on Trust & Safety as differentiator to provide reliable product and service to both buyers & sellers. In fact it is critical to the successful and speedy emergence of the e-commerce industry in India. At Flipkart, high focus on ownership and impact allows freedom to experiment and innovate. The pride is when you see the impact of what you have created. The ability to see what your contribution does to the business is a rare experience, add to that the fact that the impact of it is felt by your friends and family in India - the experience is extremely gratifying.Interview CompetenciesDomain Expertise, Program Management, Execution Excellence, Data Analysis & Problem SolvingWork LocationOFF BLR Embassy Tech Village Business Park_IN-KA (2900248)Minimum Years Of Experience3You are Responsible forLeading Minutes Fraud Risk Manangement, Customer Experience and G2N.What you will do :Develop and drive initiatives to reduce buyer fraud & abuse in the marketplace. Define, track and improve key metrics pertaining to your domain in T&S operations.Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives.Work closely with the Operations team in ensuring adherence to the SOPs and continuously improve the SOPs based on the feedback from the Operations team.Communicate with leadership and internal & external stakeholders on a regular basis on key metrics and strategic initiatives to combat fraud.Collaborate with the T&S Analytics & Data Science team on monitoring the relevant metrics, onboarding new features/ rules and retraining/ building new ML models.Work closely with the T&S Product & Engineering team in driving automation across tracks and building scalable products.To succeed in this role – you should have the followingKey Areas Of ExperienceExposure to e-commerce marketplace preferably in the area of Trust & SafetyExposure to operational excellence experience with desired knowledge of process development & deployment, strategy formulation and executionProficient in continuous improvement methodologies (DMAIC, DFSS, Lean, Six Sigma)Proficiency in Data Analytics tools like SQL, Excel, Python/ R Key Skill SetsAbility to take independent decisions & to handle ambiguityExcellent analytical & problem solving skills, comfortable with large amounts of data and drawing insights. Strong technical bent of mind, scalable/sustainable solutionsAbility to influence other leaders & teams and align them towards the common, shared objectives. Strong Analytical and Written Communication SkillsPeople leadership and management experience.