Manager I, Training & Quality

Job Title:Manager I, Training & QualityJob DescriptionThe Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations. In addition, they analyze operational performance and ensure that the team correctly carries out its responsibilities.Essential Functions/Core Responsibilities: Leadership, team development, and management:Build and develop a skilled team focused on continuous improvement.Provide coaching, mentoring, and development to improve individual and group performance. Training & Quality management and goal achievement:Lead the team to achieve Training and Quality productivity goals, fulfilling contractual commitments.Manage and optimize the training schedule according to business and customer needs. Performance analysis, continuous improvement, and reporting:Perform performance analysis, identify trends, and propose improvement actions.Maintain the cadence of internal and customer reports on Training and Quality functions. Customer relations, operations, and projects:Participate in or facilitate customer meetings and internal and external calibration sessions.Collaborate with management to review metrics and operational processes that impact the balanced scorecard and profitability.Support the transition, implementation, and stabilization of new projects.Candidate profile:Proven experience in Training & Quality, preferably in similar roles within BPO environments.Advanced proficiency in English (B2+).Strong leadership and effective team management, with the ability to guide, motivate, and develop teams.Analytical and process improvement skills, including the creation of new clear and measurable action plans.High adaptability and ability to manage multiple priorities.Ability to respond to changing needs and simultaneously manage requests from different clients or business lines.Advanced Excel skills or other data analysis tools. Position is onsite, with rotation across company sites.Location:SLV San Salvador - Blvr. Sta. ElenaLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1677725