Manager, Launch Operations

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The TeamThe Launch Operations team in the Content Platform Operations & Publishing (CPOP) org houses several work streams and helps deliver quality operational work for Netflix at scale. The team at large is responsible for delivering high quality content launches on our service. This requires thorough and meticulous audits across a variety of setups.The RoleWe’re looking for an experienced leader to oversee our team of Operations Specialists based in Manila.This is an opportunity to lead and mentor a growing team, developing their expertise in operational execution and problem-solving. You will instill a culture of continuous improvement, innovation, and accountability.If you are analytically minded, you excel at challenging the status quo and managing change, you thrive in a global team, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity, then this role is for you.This role will report to our Launch Operations leader based in India and will also be expected to occasionally execute on operational work (e.g., audits) to stay close to the team’s work.Key ResponsibilitiesLead, mentor, and develop a high-performing team of operations specialists, ensuring they have the tools, training, and guidance to succeedOwn the execution of audits and quality assurance, optimizing workflows to improve efficiency and accuracy across branded and non-branded contentManage workload assignments across the team and load balance to optimise team bandwidth wherever possibleExecute on some operational work along with the team to stay close to their day-to-day workEnhance team capabilities and up-level skills in operational excellence, risk mitigation, stakeholder communication, and data-driven decision-makingOwn operational metrics for the team and enable scalable processes that anticipate challenges and enable the team to work smarter, not just harderFoster a culture of ownership, collaboration, and innovation, empowering the team to proactively solve problems and drive meaningful impactRequired Experience/Skills10+ years in media operations and/or project coordinationSeveral years of proven leadership experience, with a strong ability to coach, develop, and inspire teamsExperience working in a fast-paced, high-volume environment, balancing multiple priorities while maintaining high execution standards, where SLA adherence is criticalWorkflow management experience, including workload assignment and load balancing for the teamStrong attention to detail and ability to quickly adapt to in-flight project changes Adept in project tracking and task management systems such as Airtable and Monday.comA strategic thinker who is hands-on when needed, with a drive to push the boundaries of what a best-in-class launch operation should look likeAdaptability to switch across different work streams or projects, depending on business needsExperience in working on global teams with diverse backgrounds and perspectivesClear, concise, and flexible communicator Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.