Manager, Marketing Operations

Position SummaryAt Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.Did we catch your attention yet?If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!Our Perks Fantastic employee discount on all Samsung products Competitive Salary and Performance based incentive plan for all levels Employer paid Medical and Dental coverage from day one Group RRSP plan that helps you save for the future Free on-site gym to get your sweat on Subsidized Cafeteria; including free Starbucks coffee/latte machine 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning Employee Referral program- we want great talent like you! Virtual Pet Care-to ensure the well-being and health of your beloved furry companions! Additional Well Being Days for better work life-balance!The Manager, Marketing Operations plays a key role within our DTC marketing team, to oversee the efficient execution of marketing initiatives and ensure seamless alignment between marketing strategies and operational processes. They will have a strong understanding of marketing technologies, data management, and process optimization, with the ability to lead cross-functional teams and drive operational excellence.This role requires an organized, strategic thinker with strong analytical skills to oversee the creative process, track campaign performance, manage budgets, and support overall marketing operations. The role will collaborate closely with cross-functional teams across Samsung and key stakeholders within the DTC organization including Sales and Site Merchandising, to deliver impactful campaigns and scalable marketing solutions that elevate our brand and drive commercial success.Role And ResponsibilitiesEssential Duties and Responsibilities:Creative & Campaign ManagementDevelop and implement comprehensive tracking systems for all marketing campaignsMaintains a 52-week marketing calendar, ensuring key inputs across DTC marketing initiativesDirect creative development process with agency partner, setting daily priorities and ensuring on-time, in full delivery of requestsGenerate detailed reports on campaign deliverables and KPIs to highlight areas of success and opportunities for improvementWork with HQ Demand Generation team, developing strong partnership to unlock additional opportunities for local campaignsCommunicate with the leadership team on key deliverables and objectives, campaign reports and post mortemsProject ManagementLead and manage marketing initiatives from conception to completion, ensuring deadlines are met and objectives achievedUtilize project management tools to track progress and manage resources effectivelyEnsure regular communication of project status, risks, and opportunities to all stakeholdersManage and collaborate with agency partners, including daily communications, management of deliverables and workback schedules, reporting, budget, and quarterly business reviewsOperations ManagementOversee budget tracking and communication, including management of all plan proposals and invoice payments, ensuring efficient operations within the marketing teamEnsure marketing operations are strategically aligned with organizational goals and objectives, facilitating seamless execution and impactful resultsStrong communications skills with the ability to work across cross-functional teams and ensuring alignment/buy inLogistics & CoordinationCoordinate with cross-functional teams to ensure on-time, in-full execution of marketing campaignsManage logistics related to marketing events, ensuring all elements are seamlessly integratedOversee the distribution of marketing materials and resources to relevant stakeholdersRequirementsSkills and QualificationsKnowledgeProficient in marketing fundamentals, with particular focus on project management frameworks.Expertise in campaign management, including setting key performance metrics, analysis of campaign performance, and delivering insights to inform decision marking and optimize future marketing efforts.Strong understanding of creative and copy design principles, to be able to direct development and provide ongoing recommendations and feedback for improvement to the creative agency.Capabilities managing marketing budgets, ensuring programs are executed on time, in full, and within established budgets.Proactive, collaborative and communicative team player with strong project management and stakeholder alignment skills.EducationBachelor’s degree in Marketing, Communications, or related field, preferred.Experience5+ years of experience in marketing operations, with a proven track record of process optimization and technology management.Strong understanding of marketing technologies (e.g., CRM, marketing automation, analytics platforms ie Adobe Analytics).Proven experience of successfully managing agency partnersExcellent analytical skills with the ability to interpret data and derive actionable insights.Strong leadership and team management skills, with experience mentoring and developing talent.Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels.Results-oriented mindset with a focus on driving operational excellence and measurable outcomes.Samsung is an equal employment opportunity employer.Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.Please note that we reserve the right to remove or modify job postings at any time.#LI-DJ1#INDM Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.