Manager, Quality Management

About PDAX At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.If this sounds like you, then we’d love to talk.General ResponsibilitiesGain expert understanding of PDAX’s operations, systems, and organization to evaluate process quality, identify prevailing operational issues, and propose process improvements.Lead a team of associates in monitoring and analyzing PDAX’s operations on a periodic basis through qualitative assessments, statistical analysis, and validation procedures on processes and controls of concerned departments.Provide valuable insights and actionable recommendations to senior management through periodic quality management dashboards and reports.Lead development and review of PDAX’s operational manuals to standardize quality of documentation and apply process improvements.Lead special projects and assignments related to quality management as assigned by senior management.Develop and enforce guidelines for the responsible, secure, and value-driven use of AI tools across the team.Encourage and guide teams in adopting AI tools to streamline operations and enhance performance.Evaluate new AI technologies to boost productivity or innovation.Qualifications5-7 years of work experience in quality management, operations management, process improvement, or risk managementStrong written and oral communication skillsStrong background in project management and data analyticsProven track record of leading and executing process improvement projectsProven track record of leading teams and collaborating effectively with different departmentsKnowledge and familiarity with cryptocurrencies and blockchain is an advantageOur CultureCommunicationWe prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.Customer-focusWe think about how our decisions impact our customers and ensure we provide the best experience that we can.We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.CommitmentWe always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.