Manager, Reproductive Services

Job DescriptionAbout CooperSurgical:CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.Job Summary:Responsible for managerial level program operations, site performance, direct reports, and technical (laboratory) administrative team support.This role is focused on managerial program operations and supervisory activities. Strategic planning, hands-on execution, multi-tasking, and attention to detail. Balancing simultaneous projects, managing multiple stakeholders, and establishing and maintaining relationships with both internal and external stakeholders are critical drivers to success.This position will support projects related to overall operations efficiency and people management. This role is 100% onsite in Los Angeles, CA, and may require minimal travel to other CSI Reproductive Sites (<5%).Daily managerial activities may include: donor program branch operations, regional branch outreach, lab collaboration, and fertility preservation on-site support.To be successful in this role: leadership, empathy, and emotional intelligence are paramount in every consideration. Clear and thoughtful communication and the ability to build successful partnerships and collaboration with internal/external stakeholders is vital.Critical skills: strategic/pragmatic thinking, problem-solving, positive-solution focused, pivot in a dynamic environment, attention to details without missing the big picture, accurate under pressure, time management, stellar organization, self-starter/motivation, comfort with mentoring, motivating and delegation, comfortable discussing sensitive subjects, comfortable working with a diverse client population, experience with client conflict resolution, influencing and negotiation, project management. Understanding how all the parts of the company work together, business strategy and planning, familiarity with FDA and regulatory governance. Expertise in forecasting, metrics, KPIs, and ensuring individual and company goals are achieved.ResponsibilitiesEssential Functions & Accountabilities:The role and responsibilities of the Manager is dynamic day-to-day and may change as warranted by business demands Managerial Oversite of All Program Operations:Oversee branch activities and ensure donor program operations are optimized and compliant with company Standard Operating ProceduresSupport Leadership and HQ colleagues: Donor Department, Reproductive Lab Operations, Cryogenics, Facilities, IT, Client Services, Accounting, Finance and Fertility PreservationOperationally responsible for upholding the above-noted teams' daily operations, performance requirements, procedural compliance, reporting, and standard operating proceduresPerform initial/final reviews of all branch chartsSupport donor vial release process (i.e., chart review and corrections, ATR creation) Ensures administrative data entry and reports are complete as scheduledReview and approve reports, payroll data, and transportation reimbursement Manage direct and indirect branch program activitiesAnonymous Donor Program, Branch Fertility Preservation Reviews and approves LA Branch purchase orders and invoices as neededActs as SME for FDA and other regulatory inspectionsLab CollaborationCollaborate with the on-site Laboratory Manager as designated by the Dir. of Reproductive Lab OperationsEnsure administrative operations complement the laboratory team's workflow and administrative needs On-site facilitiesEnsures layout compliments logistics Ensure non-technical office equipment is functioning, procure supplies, and recommend new/replacement equipment purchasesPartnering with on-site Facilities Manager to maintains a safe, secure, and clean work environment (i.e., housekeeping services, building security, safety issues are addressed, and monitors and oversees access)Manage [direct reports]Leadership: mentor, train new hires, guide teamsEnsure staffis delivering accurately and timelyis trained delivers with the utmost care and customer service Monitors performance, updates/documents, and maintains administrative branch personnel recordsBuilds successful career paths and mentors teams to successFacilitates the Safety Orientation ChecklistManages employee new hire and release processes in collaboration with direct manager Business demands: This role is dynamic and requires attention to detail in consideration of the larger organization and processes and procedures. Business demands, metrics, and unforeseen situations dealing with the public mandate priorities.Travel: Minimal, within the USQualifications QUALIFICATIONS To succeed in this job, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.Knowledge, Skills, and Abilities:Language SkillsAbility to speak and write English; communicate effectively and professionally with clients and external contacts.Read and interpret documents, such as procedure manuals; write reports and business correspondence; respond to common inquiries or complaints from clients and regulatory agencies; effectively present information and respond to questions from management, the Board of Directors, clients, and the general public.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio, and percentage.Reasoning AbilityAbility to define problems, collect data, establish factors, and draw valid conclusions; interpret various instructions; and deal with several abstract and concrete variables.Computer SkillsKnowledge of and proficiency in MS Word and Excel. Other Skills and AbilitiesExcellent customer service skills; strong attention to detail; ability to handle multiple tasks simultaneously; high level of interpersonal skills to interact with peers and management; exceptional organizational skills; and ability to maintain confidentiality.Other QualificationsFamiliarity with medical terminology. Ability to travel.Work Environment:The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.Physical DemandsAn employee must meet the physical demands described here to perform the essential functions of this job successfully.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision and depth perception.Experience:Three to five years of administrative healthcare-related work experience required. Must include a direct supervisory/management position with at least two years of experience in a supervisor/management role in a healthcare/administrative setting.Knowledge of the reproductive healthcare field is a plus.Education:Bachelor's degree requiredAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $99,333 - $141,907. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits