Manager- Retail Operations & Authentics

Responsible for overseeing the Brewers Team Store operations and Brewers Authentics at American Family Field. Provide leadership and communication to the stores team that results in maximizing the store profitability. Ensure that all processes and procedures for the retail department are being followed.

Core duties for this role include, but are not limited toOversee hiring and training efforts for fan facing retail positions Develop strategies to achieve the retail department sales plan through business analysis, action, communication, and accountabilityOversee retail store operations and retail sales by embracing the CREW standards and setting achievable goals that will deliver an exceptional fan experienceImplement strategies to effectively manage team members and improve efficiency for the retail departmentEnsure all policies and procedures are being met across all retail locationsAssist the Finance Department to resolve any out of balance cash/credit transactions and discrepanciesOversee and manage payroll dollars for the store operations that is budgeted for the retail department.

Analyze and communicate info to the Senior Director- Retail and Restaurant OperationsDevelop relationships with other MLB teams to share best retail operation practicesAssist with making sure the social media accounts are attracting foot traffic to the stores on game days and non-game daysManage and merchandise the product that is listed on MLB Auctions online and the authentic in the stores across the stadium.

Work closely with Authenticators to acquire game used items Manage the purchasing, pricing and the Brewers Authentics inventory, including game used and autographed product, including purchasing, pricing and maintaining inventory integrityAssist with operational responsibilities at Spring Training in Phoenix ArizonaThe ideal candidate is required to have at least three years of store management experience and sports retail purchasing is preferred. Bachelor’s Degree with Business Management or Sports Management is preferred.

The ideal candidate should also haveAbility to motivate and manage staff of all levelsStrong organizational and time management skills; able to direct the activities of staff and proactively plan ahead Ability to problem solve and think outside the box; React to issues in a constructive manner Strong written and verbal communication skillsAbility to multitask and thrive in a fast-paced environmentAdvanced math skills; proficient in MS Excel and retail POS/Inventory systems Previous cash handling experience requiredPrior experience working with point of sale (POS) system requiredOur TeamThe Brewers Retail department captures and personalizes each fan’s visit to the stadium and contributes to the memories made at American Family Field.

Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand. Our PitchYou come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives.

We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package includingExceptional health and dental rates, and fully covered vision package401(K) match and an additional annual contribution from the Club Unlimited vacation timePaid parental leaveCollaborative recognition program and incentivesLeadership development programmingOnline educational platform for personal and professional developmentPaid time off for volunteering Brewers Home Game tickets, promotional giveaways and other discounts!For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.