Manager, Tech Ops & Infrastructure

Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll DoAt Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Manager, Technology Operations & Infrastructure, you'll play a critical role in ensuring the productivity of our operations team that manages Production Applications supporting our Global SaaS Products across borders and industries.Tax compliance isn't optional—every company, in every industry, must get it right. You'll be responsible for business line-wide performance, stability, and reliability of our SaaS platform, leading applications operations teams that focus on maintaining and sustaining applications leveraging devops, deployment engineering, and site reliability engineering specialists. Your team will ensure the proper functionality and uptime of Sovos SaaS products with 24x7x365 application support.This is your chance to join a collaborative, international team at the forefront of compliance technology, working with cutting-edge infrastructure and AI-powered operational tools.More Specifically, You WillIdentify business information systems needs and develop strategies, approaches, and plans in support of those needs while supporting the vision for future deployment adoption to meet strategic business goalsProvide leadership, staff development, and organization development within a high-growth organization, leading a team across the Sovos organization regardless of physical locationHelp select an Application Performance Management tool, implement and manage that solution, and deliver guidance on best practices for operative applications and change management in a SaaS environmentAssist with developing and overseeing the implementation of IT policies and procedures, working with the Information Security team to develop strategies for forming and supporting a comprehensive security solution for SaaS offeringsSupport Sovos' Information Security Management System compliant with ISO 27001:2005 and partner with the information security team to facilitate client-initiated information security assessmentsSupport Sovos' Disaster Recovery Strategies in relation to SaaS offerings, ensuring and documenting compliance with Standard Operating Procedures, user guides, and process flowsPartner with technology vendors to obtain and manage IT solutions for SaaS products while staying up to date on the latest Information Technology trends and leveraging AI-powered tools to enhance operational efficiencyCollaborate across time zones with global teams, ensuring technology strategic objectives, initiatives, and programs are achieved with improvement in Key Performance Indicators and control of budgetsWhat We Need From YouBachelor's degree preferred with 5+ years' experience with SaaS and/or similar technology responsibilities3+ years' leadership experience managing and mentoring teams in an operational SaaS environment with demonstrated success supporting production SaaS applicationsAbility to design, organize, manage, and delegate work in support of assigned objectives with excellent written and verbal communication skills in EnglishHigh knowledge and experience working with AWS and Azure DevOps necessaryExperience leading small teams of professionals including devops engineers, deployment engineers, and site reliability engineersAbility to coordinate managerial and company executive resources as necessary while working effectively across different regions and time zonesOpenness to leveraging AI and automation tools to optimize infrastructure management, monitoring, and incident responseWillingness to travel moderately to key vendors and corporate locations, both domestically and internationallyWhat Does Sovos Offer You?The tools to enhance your life - because we want you to enjoy your life outside of work and inside!Comprehensive Health BenefitsMeal Vouchers to Assist with Food ExpensesBi-Weekly Meeting Free DaysMentoring ProgramsGlobally recognized Training and Development programsSovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit https://www.sovos.com and follow us on LinkedIn.