Managing Director - Compliance Services and Quality Assurance

Position PurposeTo ensure compliance across all products and services, including supporting business and operational services by:Support the continued implementation and improvement of a sound Compliance Risk Management Framework, integrating with ERM requirements, supporting robust and timely risk assessment, analysis, quality assurance testing, and reporting of risk profile relative to the approved risk appetite for Compliance.Support the on-going development of a comprehensive risk and control inventory, in conjunction with Operational Risk Management and Enterprise Risk Management (ERM) expectations.To define and implement a comprehensive, risk-based Quality Assurance program to maximize the efficiency and effectiveness of the control environment and ensure regulatory compliance.Overseeing the dispute management processes to ensure regulatory compliance, maximize recoveries, and minimize losses.Oversee complaint process for the bank and its business partners including monitoring the service level requirement, approving all responses, and documenting all findings as a result of research and feedback from the FDIC.Primary ResponsibilitiesCoordination of completion of annual risk assessments to accurately report on the banks overall risk profile across all compliance regulations.Define and implement a comprehensive risk-based testing and monitoring program to support a robust Compliance Risk Management Framework, ensuring compliance with all applicable regulatory requirements, internal policies and procedures and to identify potential threats to the bank to helpensure proper controls are in place.Provides leadership to the dispute management and recovery teams to identify opportunities for improvement to ensure regulatory compliance, maximize recoveries, and minimize losses.Stays abreast of current compliance requirements issued by various departments of the governmentProvide feedback to Compliance Team, Business Partners, and internal staff regarding identified control weaknesses.Communicate and ensure prompt follow-up and remediation of all findings reported in internal quality control reviews.Support the evaluation of changes needed based upon changes in laws and regulations that impact the operations of the bank and our business partners.Works closely with the BSA Manager, Chief Compliance Officer, ERM and our business partners on remediation/resolution of any issues supported by root cause analysis.Develop and implements solutions to compliance issues/internal audit and examination findings and works with the staff and support personnel so they are equipped to ensure there is no recurrence.Compiles data, creates reports, and provides analysis to management.Helps evaluate the effectiveness of policies and procedures and ensures the reporting systems are effective.Prepares compliance related reports for management, the Audit Committee, and/or the Board of Directors.Adheres to all corporate policies and procedures, as well as Federal and State regulations and laws.[]{style="font-family: Symbol;"}