Managing Director - Online Shopping Co. - Ecommerce

Job Title: Managing Director - Online Shopping Co. - Ecommerce Reports To: Shareholders / Board of Directors Location: Jeddah, KSARole OverviewThe Managing Director (MD) will lead Online Shopping Co. e-commerce and retail operations, driving growth, operational excellence, and innovation. This role oversees the full business lifecycle—from strategy, customer experience, and commercial expansion to logistics, finance, and technology enablement.The MD will ensure sustainable profitability, achievement of KPIs, and timely delivery of strategic goals, while maintaining a competitive edge in the rapidly evolving digital commerce landscape. As the primary point of contact (POC) for shareholders, the MD will uphold transparency, accountability, and alignment with Board directives and long-term priorities.Key Responsibilities1. Strategic GrowthDefine and execute the company’s long-term strategy based on global and regional market trends.Drive expansion into new categories, geographies, and digital service offerings.Lead partnerships and alliances with suppliers, brands, and technology partners.2. Operational ExcellenceOversee marketplace operations, fulfillment centers, last-mile logistics, and customer service.Implement data-driven decision-making to improve efficiency, reduce costs, and enhance customer satisfaction.Ensure scalable processes and readiness for peak seasons and rapid growth.3. Vendor & Strategic PartnershipsBuild and maintain strong relationships with vendors, suppliers, and brand partners.Negotiate competitive terms, pricing, and SLAs to ensure operational efficiency.Ensure vendor compliance with company standards, quality metrics, and delivery timelines.Establish major collaborations with leading companies and global brands as strategic partners and sponsors.Secure exclusive partnerships to enhance Online Shopping Co. product offering, visibility, and customer loyalty.Foster long-term collaborations supporting innovation, market leadership, and differentiation.4. Technology & InnovationChampion the adoption of advanced technologies (AI, machine learning, automation, cloud solutions) to strengthen operations and customer engagement.Oversee digital product development, UX/UI improvements, and platform innovation.Promote a culture of continuous experimentation and innovation.5. Financial & Business PerformanceDevelop annual budgets and oversee financial performance to ensure sustainable profitability.Drive growth across GMV, active users, revenue streams, and market share.Manage full P&L and ensure strong ROI on strategic initiatives.Deliver on KPIs and company goals within defined timelines.6. Team Leadership & CultureLead, mentor, and inspire a diverse leadership team across commercial, operations, technology, marketing, and finance.Foster a high-performance, customer-centric culture focused on agility and innovation.Build organizational capabilities to support long-term business growth.Develop succession plans and leadership development programs.7. Governance, Compliance & Risk ManagementEnsure compliance with legal, regulatory, and corporate governance standards.Uphold the highest levels of ethical conduct, data security, and customer trust.Identify and mitigate financial, operational, reputational, and cybersecurity risks.Establish contingency and business continuity plans for supply chain or market disruptions.Engage with regulators and government bodies to ensure compliance with Saudi policies and requirements.8. Stakeholder & Investor RelationsServe as the primary POC for shareholders and the Board, providing transparent communication and reporting.Manage relationships with investors, financial institutions, and strategic partners.Prepare and deliver regular business performance updates and strategic presentations.9. Brand, Marketing & ESGOversee brand positioning, marketing strategy, and customer acquisition and retention initiatives.Ensure strong brand equity and competitive positioning across KSA and regional markets.Drive sustainable practices in logistics, packaging, and operations.Lead corporate social responsibility and ESG initiatives.Inbox CVs @ ahmed.linkedincv@gmail.com (OR) Share References