Managing Director

Managing Director (Director of Learning & IT track) — MD‑Path, Canada, RemoteAbout Practice PPE Exams: We help EITs get their P.Eng. up to 50% faster through structured courses, AI tools, and expert support. 5,000+ clients/year; since 2012; 20,000 newsletter readers.Mission (why this role exists): Own day‑to‑day operations across product, support, IT/automations, and team so the business scales without founder dependence. Your scorecard is product update cadence, happy customers, clean P&L, and smart systems.What you’ll own (pick 6 pillars; the first 4 are mandatory for MD‑track)Finance (mandatory): forecast, budget, variance; prioritize projects by ROI; vendor management.Product/Service (mandatory): roadmap and release cadence; dated changelog/release notes; compliance updates on SLA.Customer Service (mandatory): CSAT/NPS, escalations per 100 customers, root‑cause prevention SOPs.People/Leadership (mandatory): hiring loop and scorecards; standups/WBR cadence; performance management.Marketing: funnel diagnostics and shipped fixes that lift CVRs.Sales: pipeline hygiene; offer framing; cycle time and close rate improvements.IT/Automations: n8n/no‑code flows (onboarding nudges, support triage, change monitors) with logging/SLAs.Recruiting: time‑to‑fill, quality‑of‑hire, and referral/assessment systems.90‑day scorecard (what “good” looks like)Monthly release train shipped with public notesUrgent regulatory updates ≤14 days SLAEscalations/100 customers down 25% vs baselineTwo monthly UX/tests shipped and measuredBudget on track; forecast accuracy within ±5%Team cadence running without founder inputsMust‑havesP.Eng.5+ years leading cross‑functional ops (edtech, services, or similar)Owned a P&L and improved EBITDA through prioritizationBuilt automations/workflows (n8n/Zapier/Make or similar)1+ year of sales or business development Can show raw artifacts: dashboards, budgets, changelogs, SOPsNice‑to‑havesLMS experience; B2B employer partnershipsCompBase C$120–140k + performance bonus tied to the quarterly scorecard; benefits; remote within Canada.Hiring process (standard for all)Step 1: 15‑min fit screen (values, availability, comp)Step 2: 75‑min working interview — bring artifacts and choose any 6 pillars (mandatory 4 + 2 of your choice). Live walk‑throughs beat polished slides.Step 3: References and offerHow to applyEmail info@practiceppeexams.ca with resume + a short note and 2–3 artifacts (e.g., a trimmed budget, changelog/release notes, dashboard screenshots). Redact sensitive items; we care about the proof and your decision‑making.