Marketing Manager - Client

Purpose of the jobThis is a high-paced, hands-on role supporting the Global Client Marketing team in delivering against key client priorities, particularly during crisis management and commercially sensitive situations. The ideal candidate is energised by a fast-moving environment, can pivot seamlessly between projects, and consistently delivers work of exceptional quality with meticulous attention to detail.You’ll work closely with senior leaders, client teams, and subject matter experts to shape and deliver both strategic and tactical communications for our clients who embed Priority Pass and LoungeKey into their benefits programmes to reward and retain their most valuable cardholders. The focus of this role is to shape our approach and develop messaging that protect and strengthen our client relationships during moments of uncertainty, change, or challenge.Key ResponsibilitiesAct as a flexible and proactive team player, partnering with Commercial teams to coordinate client responses and lead the development of clear, timely, and empathetic communications around business-critical issues such as service disruptions, commercial disputes, regulatory changes, or reputational risksBuild strong, collaborative relationships with Regional Marketing Managers, VPs, and Global Account Directors to deliver integrated, multi-market Initiatives and communications that are aligned, accurate, and strategically soundMultitask across diverse projects - from ad-hoc client issues and crisis response to routine yet essential deliverables such as tax, finance and invoicing updates while maintaining high delivery standards and alignment with global prioritiesProduce and quality-check client-facing materials (GTM decks, FAQs, onboarding kits, videos, and engagement reports) with a focus on speed, accuracy, and professionalismHelp develop and implement global communication strategies to ensure consistent client messaging and rapid response across channelsUse Salesforce and analytics tools to track, measure, and report on engagement and campaign performance, ensuring insights inform future actionsContribute to bi-monthly client updates and ad hoc global communications, ensuring key stakeholders are informed and alignedStay close to product updates and roadmaps, creating tailored GTM strategies to support new feature releases or client announcementsOperate comfortably in a high-velocity, evolving environment where flexibility and adaptability are essentialBalance multiple concurrent priorities, from client communications to foundational operational updates, ensuring all outputs meet global standardsKnowledge, skills and experience requiredDegree educated or equivalent qualification6/7 years’ experience in a b2c or b2b marketing communications roleDemonstrated experience in corporate or internal communications within a complex, client-facing organisation. You understand how to communicate clearly and credibly on behalf of a business, especially in high-stakes situationsAble to quickly assess complex situations, identify communication risks and opportunities, and develop clear, actionable communication strategies that align with business objectivesFinancial services, fintech or relevant travel background – knowledge of the payments industry and marketplace preferredStrong interest in travel and financial services trends and developments, particularly in terms of customer and digital trendsDemonstrate strong communication, attention to detail, and accountability in supporting the global team’s ambitious delivery goalsThrive in a role where priorities can shift quickly, requiring a balance of strategic thinking and hands-on executionExceptional project management, collaboration, problem-solving, organizational, writing and presentation skillsStrong IT skills and proficient in using MS Office and Adobe creative suite programsCollaborative skills: You will be expected to collaborate with multiple teams across the business. This will often include the commercial and wider marketing department, project managers, product & propositions team, data & insights and senior executivesCommunication skills: The ability to speak and write to a high standard is crucial. You will frequently have to distil complex information into a digestible format for different audiences in addition to writing engaging copy and telling the ‘story’ of our product and innovations