Admissions Manager

OverviewResponsible for the day-to-day oversight of the Hospital Liaisons, Admission RNs, LVNs, and MSWs. Responsible for adequate staffing to ensure timely patient access to hospice services seven days a week. Initiates establish, develops, and maintains professional relationships between hospice and various referral sources, e. g. , hospitals, hospitalists, facilities, and independent medical clinics/offices, to ensure a consistent base and flow of patient referrals. Collaborate with the Medical Director on any high acuity referrals or admissions. Provides direct supervision of Hospital Liaisons, Placement Coordinators, Admission RNs, LVNs and MSWs as evidenced by ongoing ride-along and coaching.

Works collaboratively daily with the Access Center Manager or Supervisor to ensure timely same-day hospice admissions. Responsible for working closely with the Director of Sales and Marketing, and Regional Liaisons to ensure growth and customer service objectives are met. Ensures professional handoff of all service recovery concerns the appropriate Regional Liaisons. Displays an ongoing commitment to excellence in customerservice to both internal and external customers. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego County and south Riverside county with multiple hospice office locations.

Our Mission: To enhance the quality of life for those nearing the end of life’s journey and for those who grieve. Work Schedule: Monday through Friday, 8: 00 a. m. -5: 00 p. m. Salary: $120,000-$140,00 annually. Subject to experience and qualifications. Work Location: Escondido, CATravel: Travel will be required for eventsResponsibilities1. Ensures compliance with State and Federal regulations regarding obtaining and processing of referralinformation and patient admissions to hospice. 2. Works with the marketing team in nurturing relationships and building a referral base. 3. Serves as Clinical Resource for the Access Center reviewing referrals and pending inquiries. 4.

Ensures timely effective follow-up of all pending referrals. 5. Implements protocols to assure compliance with all federal, state and local health care regulations asthey affect the provision of clinical services. 6. Responsible for providing day-to-day oversight of the Hospital Liaisons, Admission RNs, LVNs, andMSWs. 7. Oversees the orientation and mentoring of new Hospital Liaisons, Admission RNs, LVNs, and MSWs. 8. Responsible for updating and maintaining the liaison resource/orientation material. 9. Oversees all hiring, counseling, and terminations. Collaborates with Human Resources to ensurecompetitive recruitment and retention activities. 10. Responsible for staff compliance with all required clinical and administrative deadlines. 11.

Responsible for timely all staff evaluations and performance plans. 12. Ensures the coordination of services for discharge of patients from hospitals onto T. E. H. ’s programof care. 13. Collaboratively works with the Access Center Manager or Supervisor, Director of Sales and Marketingalong with the Regional Liaison Team to troubleshoot real or perceived problems identified by referralsources and resolve customer complaints. 14. Demonstrates knowledge and shares expertise in aggressive symptom management as well asassessment of patient/family psychosocial and spiritual needs, implementing appropriate level. and planof care with team, collaborating with the program Medical DirectorRequired Qualifications:

Current Registered Nurse (RN) license in good standingMinimum of 2 years in the last 5 experience in hospice, palliative care, home health, or community. Strong knowledge of Medicare hospice benefit and Conditions of Participation (CoPs). Proficiency with EMR systems (e. g. , WellSky, MatrixCare, Netsmart) and ability to use reporting and workflow tools. Demonstrated ability to manage a team, drive performance, and lead through change. Excellent communication, organizational, and critical thinking skills. Preferred Qualifications: Bachelor's degree in nursing, healthcare administration, or related field. Experience with remote/telehealth admissions and after-hours workflows. Bilingual or multilingual skills.

Certification in hospice and palliative care (CHPN, CHPCA, or equivalent). Minimum of 3 years supervisory or management experience, preferably in hospice or a related healthcare setting (acute care) We place a high importance on our employees and reward staff in several ways such as: Competitive hospice industry compensationBenefits package with multiple plan offerings and generous employer contribution401(k) Retirement plan with employer matchSupportive work culture which encourages work life balanceSubstantial Paid Time Off, paid holidays & floating holidayEmployee development program managed by in-house education department to support individualized orientation and professional growth needs. Tuition Reimbursement programMonthly mileage reimbursementEmployee Referral Program