Hotel Receptionist

The Maryborough Hotel is currently looking for an Experienced Hotel Receptionist to join the team. Skills And AttributesAdministrationCommunicationInterpersonal SkillsThis role and is based on a 3/5 over 7 day working week, which can include weekends. Duties & ResponsibilitiesThe experienced receptionist will report directly to the Front Office Manager. Duties and responsibilities include but are not limited to the following: processing check ins and check outs of our valued guests to a high company standard. liaising with managers on any occurring issues or concerns. working with other departments as required. representing the front office at meetings as required.

managing room allocations for guests due inprocessing reservation requests, changes and cancellations outside reservation office hoursanswering calls promptly and handling any customer queries professionally and efficiently. Essential Experience & SkillsThe successful applicant must have previous hotel experience at the front desk. He or she should be able to demonstrate outstanding customer service skills and be eager to exceed guests' expectations. The successful applicant must also have a positive can-do attitude and possess great attention to detail. Full flexibility with work hours is an absolute requirement for this role.

Previous experience at the front deskPrevious experience with HOTSOFTFluency in English, both written and spokenExcellent communication and interpersonal skillsFull flexibility with working hoursAbility to work under pressureAdministrational skills and computer literacyResponsible for answering/ understanding and routing calls in a polite tone and manner. Courteous and professional in all dealings with customers both internal and externalExcellent communication and interpersonal skills. Ability to work well within a team and independently in a busy working environment. BenefitsFull training provided. Further training and development opportunities are possibleStaff discounts at the Spa and HotelFree parking