To delight internal and external customers over the phone ( inbound & outbound -call back)- Interact with customers over the phone, chat , email to understand their banking needs. - Provide excellent customer service to achieve customer loyalty. - Resolve problems over the live chat, email or telephone. - Convert sales opportunities in order to meet financial targets. - Clarify and explain procedures and products over the telephone. - Capture and report customer feedback towards continual product development.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
