Customer Success Consultant

OverviewCustomer Success Consultant (1-Year Contract)When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East and Africa region, we have a new opportunity for a Customer Success Consultant on a one-year contract basis, with the potential to transition into a full-time role based on performance and business needs.

The role offers a unique opportunity to touch the lives of learners across the East Med region, namely Egypt, and experience first-hand the impact our solutions have on students and educators alike. How can you make an impact?You will build strong, enduring relationships with our Higher Education customers, focusing on customer experience that in turn, leads to business growth. Our new Customer Success Consultant will ensure our customers are deriving maximum value from our Higher Education digital solutions and platforms, namely Connect, Aleks, and SIMnet. What you will be doing:

Ensuring our customers experience a smooth and informative onboarding process - making the transition to our learning solutions and services as seamless as possible. Serving as a link between our customers and internal teams - advocate for customer needs within McGraw Hill to help shape product development and service enhancements. Using data and analytics born from our products, engage with instructors to deepen usage, and report internally and externally on activation dashboards. Partnering with our field sales team to maintain excellent customer service and account support. Providing platform training.

Implementing strategies that help to retain existing customers and reduce customer turnover. You should apply if: You have a passion and a desire to work with Learning Management Systems (LMS), educational technology, or software that impacts the lives of learners. You have previous experience working in a customer success or customer engagement environment. You understand the Higher Education or Edtech industries. This would be preferable. You can work effectively to deliver projects in complex multi-vendor environments - managing timelines, stakeholder deliverables, and expectations. You have experience of analytics and translating data into insights. What we can offer:

A competitive salary, and an achievable bonus coupled with the opportunity to join a very successful team that focuses on making a difference. At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. EMEA_Sales_1