Media Account Manager (Agency)

Requirements:Minimum 5 years of experience as an Account Executive or Account Manager in a reputable social media or digital marketing agency.Strong expertise in client service and project management, especially in social media campaigns.Excellent communication and negotiation skills to manage client expectations and lead contract discussions.Proven ability to manage multiple projects simultaneously with exceptional time management and organizational skills.Hands-on experience in end-to-end project management: planning, coordination, execution, and delivery of social media campaigns.Proficient in analyzing social media performance (both organic and paid), preparing reports, and offering strategic insights.In-depth understanding of current social media trends, platform algorithms, and brand strategies for engagement and awareness.Strong problem-solving and critical thinking skills with the ability to anticipate and mitigate project risks.Has agency-side experienceResponsibilities:Act as the primary point of contact between clients and internal teams for all social media-related campaigns.Build and maintain long-term, trust-based relationships with clients; identify opportunities to grow accounts.Lead the execution of social media campaigns, ensuring alignment with client goals, timelines, and budgets.Coordinate seamlessly with internal teams (content, creative, strategy, media buying) to ensure smooth project execution.Proactively identify potential challenges and provide effective solutions to maintain project momentum.Prepare and present regular performance reports, insights, and campaign optimization strategies to clients and stakeholders.Contribute to business development by spotting upsell or cross-sell opportunities with existing or new clients.Ensure high client satisfaction by gathering feedback and continuously improving services.