Job Description
Functional Purpose Coordinates the preparation and publication of information, instructions, and procedures.Collaborates with subject matter experts to research, write, and edit content for a broad array of communications, training resources, and web content for internal and external use. Duties and ResponsibilitiesWorks with internal stakeholders to develop instructional manuals, materials, handbooks, and systems documentation, as well as web content and other written materials, incorporating the principles of Plain Language and utilizing client-approved style guidelines for use by both internal and external users. Guides resource requirements for the development of written materials. Reviews and revises instructional manuals, handbooks, system documentation, web content, and business information.Provides information and assistance in writing manuals, handbooks, web content, and other forms of publications. Supports project teams and other communication strategies with writing and revising information.Maintains all content to ensure it remains current, given the frequency of policy and procedure changes.Monitors the status of writing projects and initiates follow-up actions to ensure timely preparation of documentation.Research to facilitate the publication of communications, training resources, and web content. Including interviews, surveys, and web trend reports to analyze and organize information.Assists in conducting surveys to determine and document user requirements for developing materials and analyzing web trend reports to identify improvements.Develops and maintains web page content by collaborating with stakeholders to identify and evaluate improvement options.Job RequirementsA degree or certification in content editing or a related field from a college or university accredited by a national or regional accreditation organization.Expert-level proficiency in English composition, grammar, punctuation, and spelling, sufficient to develop and edit materials such as instructions, manuals, handbooks, presentations, web content, social media posts, website articles, and interviews.Knowledge of web design methodologies focused on usability, content organization, and functionality.Ability to research, develop, and prepare communications, presentations, and other materials for publication.Ability to guide planning, managing, and completing the preparation and publication of informational materials.Strong oral and written communication skills sufficient to exchange information and provide guidance to a team of journalists.Expert in video production and technical know-how Willingness and ability to travel when required.
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