Medical Administrator

Pollin is an emerging fertility and reproductive healthcare centre in Toronto. Our goal is to improve patient experience, safety, and success rates by integrating technology into all aspects of a patient's fertility journey. We are committed to improving the clinical experience for our staff to enable them to better care for patients. Our intention is to improve patients' experience by designing their journeys to be seamless, guided by science and to improve their pregnancy outcomes. Pollin Fertility is uniquely positioned to bring a new and improved experience to families who want to know more about their reproductive health or who are starting their own fertility journeys.SummaryThe Fertility Nurse manages the day-to-day experiences of patients at Pollin from a new patient consultation to cycle monitoring to the early pregnancy program. Reports toManager, Clinical Nursing Job DutiesDay-to-Day Patient Experience - WeekdaysCollaborate with a team of Physicians, Nurses, Laboratory and Administrative staff on a daily basis as requiredCommunicate, counsel and educate patients on their fertility journey (treatment plans, medications, consents and payment schedules and more)Coordinate, prepare and educate patients’ on diagnostic and treatment cycles Assist patients in understanding the emotional and medical implications of fertility treatmentAccurately dispense medications and ensuring pharmacy is well stocked as requiredMonitor patient’s recovery after an egg retrieval as requiredCommunicate with patients via phone/email/patient portal to provide accurate medical instructions and respond to any inquiries/concernsPractice in accordance with the code of ethics and standards as set by the College of Nurses of OntarioTake an active role in department policies, processes and procedures by monitoring and maintaining standards of care in conjunction with other team membersPromote a positive work environment and culture, be accountable for personal conduct and actively participate in staff meetingsAttend clinic wide meetingsConsistently arrives to work, to scheduled appointments and meetings on time Deals constructively with conflict and focuses on alignment of behaviours with missionUnderstands importance of nursing documentations: writes clearly and informatively, and edits work for spelling and grammarMaintains confidentiality, security of records and patient information at all timesComplies with company policies, procedures and dress codeUndertakes specific tasks and projects assigned by supervisorWeekend and holiday rotation as requiredOn-call rotation as requiredOther duties as requiredDay-to-Day Patient Experience - WeekendsMeeting with patients during monitoring to discuss results and dispense medications Stim check of CM stims – including stimulation sheets and requisitions as requiredMeeting with REI to review results and receive orders for next steps as required Booking of IUIs and semen sample collection appointments for CM patients Contacting patients daily with results and instructionsBooking of OPU’s for IVF patients when requiredOrganizing patient appointmentsQualificationsRegistered Nurse degree Current CNO registration and in good standingCurrent Professional Liability InsuranceCurrent BCLS certification required, ACLS an assetPrevious 2-5  years experience in fertility setting, is an advantageStrong verbal and written communication skillsAbove average technical skills, comfortable working with an EMR Exceptional customer service and interpersonal skillsHigh level of compassion and empathyStrong time management, critical thinking, problem solving and decision making skillsEffective organization skills and attention to detailAbility to work both independently and as a part of a cross functional team, maintain strong working relationships with colleagues and patientsAbility to manage conflicting demands Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)Training and/or experience in the field of infertility and/or Women’s HealthSkillsStrong skills in educating and counseling patients about treatment options, procedures, potential risks, and emotional considerations Ability to manage and interpret large sets of clinical data, which is crucial for tracking patient treatment plans and outcomesKnowledge of healthcare regulations, particularly those pertaining to fertility treatments and patient privacyExperience working in a team that may include reproductive endocrinologists, embryologists, and other healthcare professionalsProficient in Google SuiteFamiliarity with electronic medical records (EMR)Superior patient service skills, confidentiality and a professional demeanorWorking ConditionsGeneral office conditions7 day per week operation, 7am-3pmWeekend and Holiday work as requiredPollin is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.