Medical Scheduler

Position Overview:Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow. Essential Functions:Ability to effectively triage calls from patients to ensure appropriate schedule.Collect patient demographics required to set up an appointment in scheduler.Schedules and enters appointment date and time into computerized scheduler. Records when appointments have been filled or canceled.Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.Other duties as assigned. PREFERED SKILLS & EXPERIENCEExperience working in a high volume call center environmentGreat attention to detail and data entry accuracyAbility to handle all calls in a professional, friendly and enthusiastic mannerExcellent and professional customer service skillsDemonstrate proficiency in Microsoft Office Suite, including Word and Excel Experience level: 3+ years.Work environment:A standard business environment exists with moderate noise levels. Ability to lift and move approximately thirty (30) pounds on a non-routine basis. Ability to sit for extended periods of time. Long periods of computer usageHandling – seizing, holding, grasping and fingering of objects, tools and controlsVision – close visionHearing- ability to receive detailed information through oral and telephonic communication