Medical Support Assistant (Scheduler)

SummaryThe Department of Veterans Affairs - Indianapolis VA Medical Center is seeking motivated individuals to join their team to serve as an Medical Support Assistant. The Indianapolis VA Medical Center is hiring at multiple locations with varying tour of duties. This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available. You may be referred and contacted by multiple departments and locations.QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement.Basic RequirementsUnited States Citizenship: Citizen of the United StatesNon-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperience and Education: Experience: Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOR - Education: One year above high schoolOR - Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptableGrade Determination: In addition to meeting basic requirement listed above - applicant must possess at least one year experience at or equivalent to work at the next lower level - GS5 (Full Performance level) - that provides the knowledge - skills - and abilities to perform successfully the work of the positionMedical Support Assistant GS-3: ExperienceSix months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOR EducationOne year above high schoolOR CombinationEquivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptableDemonstrated Knowledge - Skills - and Abilities (KSAs)In addition candidates must demonstrated all of the KSA's below: Ability to meet - communicate - and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointmentsAbility to utilize computer systems to enter administrative data in patient systemsAbility to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical careMedical Support Assistant - GS-4 ExperienceOne year of experience in clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOR EducationTwo years of education above high schoolTRANSCRIPTS REQUIREDDemonstrated Knowledge - Skills - and AbilitiesIn addition candidates must demonstrated all of the KSA's below: Ability to meet - communicate - and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to [facilitate medical care for patients Ability to use - and navigate between - various types of office automation equipment and software (i.ecomputer systems - web based scheduling programsinsurance collection systemscanning software - multiple line phone systemselectronic faxing programs) to support patient care Knowledge of basic medical terminology to assist in the provision of care to patients Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinicsMedical Support Assistant - GS-5 ExperienceOne year of experience equivalent to the GS-4 grade level (developmental)OR EducationFour years of education above high schoolTRANSCRIPTS REQUIRED Demonstrated Knowledge - Skills - and AbilitiesIn addition candidates must demonstrated all of the KSA's below: Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information(PII) into or from electronic health records - scheduling systems - and/or reportsAdvanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patientsAbility to schedule medical appointments in a clinical settingAbility to work independently in the accomplishment of a wide variety of duties performing patient support workAbility to communicate effectively and professionally in person - electronically - and/or by telephone - with [internal and external customersSkill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolutionReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Physical requirements: The work is sedentaryTypically - the employee sits comfortably to do the workHowever - there may be some walking - standing - bending - carrying of light items such as papers - books - small parts - or driving an automobile - etcNo special physical demands are required to perform the work.DutiesVA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoDuties of the Medical Support Assistant are to include - but not limited to: Provides front-line assistance to customers with questions or concernsResponsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelinesSchedules - cancels - and re-schedules patients' appointments and/or consultsApplies discernment and sensitivity when performing tasks required to resolve issues accurately and timelyUtilizes computerized programs and databases in order to enter - modify - and retrieve sensitive information and various data into or from electronic medical records - scheduling systems - and/or reporting formatsVerifies and updates demographics and insurance informationDemonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibilityComplies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisorShows courtesy - respect - and a positive attitude toward patients - co-workers and the publicWork Schedule: Day Shift - Evening Shift - Night Shift - Weekends - and Holidays with varying tours Compressed/Flexible: Not available Telework: Not Available Virtual: This is not a virtual positionFunctional Statement #: 91740-A Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Recruitment Incentive: Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a childChild Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)