About MEDvidiMEDvidi is a leading telemental health provider delivering comprehensive online mental health services through a network of licensed professionals. We specialize in treating ADHD, anxiety, depression, stress, OCD, and insomnia, offering accessible and cost-effective virtual care solutions. With a global workforce of 150+ professionals, we're committed to revolutionizing mental healthcare delivery through innovative telehealth solutions. Position OverviewThe Support Assistant role is essential in supporting our healthcare providers by managing administrative and clinical support functions. This position facilitates seamless provider-patient communications, manages electronic medical records (EMR), coordinates pharmacy services, and ensures efficient telehealth operations.
The role focuses on delivering exceptional support while maintaining high standards of patient care and provider satisfaction. Requirements:
RequiredBachelor's degree in healthcare administration or related fieldExperience in healthcare or customer service environment, minimum 2 years experienceStrong understanding of medical terminology and healthcare processesExcellent documentation and record-keeping abilitiesProficiency in healthcare management systems and CRM platformsPreferredExperience in mental health or telehealth settingsKnowledge of pharmacy operations and prescription managementHealthcare administration certificationsMulti-lingual capabilitiesPersonal AttributesStrong attention to detail and accuracyExcellent communication and interpersonal skillsProblem-solving and analytical capabilitiesAbility to work effectively under pressureCustomer service orientationProfessional demeanor and reliabilityAdaptability to changing prioritiesTechnical CompetenciesHealthcare management platformsCommunication tools (phone, email, chat systems, Intercom, Slack)Prescription management softwareDocumentation and reporting toolsGoogle WorkspaceAmazon WorkSpacesReliable high-speed internet connection (minimum 20 Mbps download/upload)Backup internet connectionQuiet, dedicated home office space with appropriate equipmentResponsibilities:
Provider Support ManagementServe as dedicated support for assigned healthcare providersMonitor and respond to provider queries through communication systemEnsure priority handling of provider concerns and requestsMaintain regular communication with clinical leadership regarding provider needsSupport providers in maintaining efficient clinical workflowsPatient Care CoordinationHandle incoming patient communications via phone, email, and chatCoordinate follow-up appointments and medication managementProcess and document patient inquiries using standardized templatesFacilitate verification processManage patient documentation in electronic medical recordsPharmacy OperationsCoordinate pharmacy changes and prescription managementDocument medication-related concerns in patient medical recordsAssist with electronic prescription processingLiaise between providers, patients, and pharmaciesEnsure accurate prescription information updateClinical AdministrationMaintain accurate documentation in CRM systemsProcess intake verifications and manage appointment schedulingHandle Electronic Rx creation and managementCoordinate with refund department for billing issuesExecute daily priority tasks within established timeframes
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