Member Services Coordinator I

ApplyDescriptionAbout the jobRecuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.Position SummaryMember Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels.The position is hybrid in College Station, Texas.Core ResponsibilitiesSchedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their careCollect and document member demographics, health history, and chief complaintMonitor the status of virtual consultations to escalate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreachPerform all tasks within scope of Recuro Health policy and proceduresPrimary ResponsibilitiesComplete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations LeadershipRequirementsEDUCATIONHigh School DiplomaSome college (desired)Certified Medical Assistant (CMA) (desired)ExperienceMinimum 2 years Customer Service ExperienceMinimum 2 years Telehealth ExperienceExcellent customer service, verbal, and phone skillsFluent in EnglishFlexibility with hours and available to work weekendsKnowledge of basic medical terminologyProficiency in Microsoft Office Suite, Excel (preferred)Qualification RequirementsAbility to work weekends and holidays as neededMust be able to maintain an internet speed of 30MPS or higherCommunication: Strong written and verbal skills; active listeningTeamwork: Strong interpersonal skills; ability to interact collaboratively with othersWork Standards: Great attention to detail as it relates to process and procedure, Strong organizational and time management skillsMultitasking: Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environmentIntegrity: Shares complete and accurate information; maintains confidentiality and meets commitmentsMotivation: Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learnReliability: Takes personal responsibility for job performance; Completes work in a timely and consistent mannerSuccessful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Salary Description$16 - $19/hour based on skills and experience