Member Services & Events Manager

About the Role: As the Member Services and Events Manager, you will be responsible for enhancing the overall experience and value for members, by delivering exceptional events and localised content delivery, supporting the member volunteer network, attending to member enquiries and providing personalized support and resources.Your Key Accountabilities include: Event Planning & ExecutionResponsibility for coordinating a diverse portfolio of events and CPD delivery, requiring scheduling, logistics coordination, reporting and ensuring a high quality onsite/online attendee experience Member Engagement & Stakeholder ManagementAbility to build and maintain strong relationships with member, member volunteer networks - Divisional Council members, Committees, Branch Committees and other member volunteers Marketing & PromotionAccountability for marketing and promoting membership, events and member services to attract attendance and engagement Member Satisfaction & RetentionResponsibility for meeting goals for member satisfaction and retention with the organisational strategy and targeted campaigns Office and Financial ManagementAccountability for financial aspects related to events and member services This position is a fixed term contract for 12 months About You: You will come to us with a proven track record in planning, coordinating, and executing a variety of events, including networking events, conferences, webinars, and workshops, as well as experience in event logistics, budget management, vendor coordination, and attendee engagement is crucial to ensure successful events for membersYou will also have:Experience in customer engagement and exceptional customer service, with have the ability to build and maintain strong relationships with members, understand their needs and preferences, and provide customized support. Experience in member retention strategies and feedback management is valuable for continuously improving member satisfaction Strong communication skills are essential for servicing members, internal stakeholders, and employers. Experience with professional communication practices, including face-to-face, emails, drafting customized member communications (e.g., newsletters), and member volunteer network support (e.g., Divisional Council agendas and minutes). The executive should also be able to communicate compelling messaging tailored to different member segments and external audiences. A qualification preferably in a Business or Events discipline would be highly advantageous Why we love working here:We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together The people, you'll work with like-minded and talented colleagues who aspire to be the best Our members, they are at the heart of everything that we do. Hybrid working Busy, fast paced, and we are passionate about what we do Learning & Professional Development opportunities We are global, so global mindsets are encouraged About Us:CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.How do I Apply?Click Apply Now to submit your application for this opportunity.To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers