Membership Associate

Department: Level39______________Company: Level39 Limited______________Reporting to: Director - Level39______________Job SummaryThe Membership Associate will play a pivotal role in cultivating a thriving member community at Level39, a global technology hub at the heart of Canary Wharf. You’ll be responsible for engaging with prospective and existing member companies, ensuring a seamless onboarding experience, and supporting their growth through curated programming and strategic introductions. This role combines relationship management, operational coordination, and ecosystem engagement, requiring a proactive communicator with strong organisational skills and a passion for innovation.You will act as a key connector between members and Level39’s wider network of mentors, investors, and partners, while also supporting internal and external events that enhance the member experience. Your ability to manage data, communicate effectively, and foster meaningful connections will directly contribute to the success and vibrancy of the Level39 community.As a community of entrepreneurs, we pride ourselves on providing excellent service and value to our customers. The Membership Associate will support our customers and prospects, offering high-growth companies the best opportunity to succeed and scale at Level39 and Canary Wharf.Salary £33-38kMain ResponsibilitiesMAIN RESPONSIBILITIESMember Engagement & Relationship ManagementConduct meetings with prospective members, including direct applicants and referrals, by researching their suitability and coordinating introductory sessions to understand their business and needs.Build and maintain strong relationships with existing member companies through in-person interactions and email communication, serving as the primary point of contact for membership updates, upgrades, and changes.Support members by facilitating introductions to mentors, partners, and investors, ensuring alignment with their growth objectives.Identify new opportunities for value-add services and introductions for our members with partner and stakeholder networks.Clearly articulate the benefits of Level39 membership to visitors, prospects, and current members.Member Communications & Community BuildingManage and curate weekly member communications via the Member Newsletter, highlighting upcoming ecosystem activities, events, and opportunities.Assist in the planning and delivery of internal member events, such as monthly meetups and curated industry sessions.Act as a connector to build and manage relationships between diverse stakeholders, including universities, research institutions, investors, and corporations, to promote innovation and growth.Create and coordinate community initiatives designed to connect members on shared challenges and opportunities.Represent Level39 at internal and external events, including industry conferences and networking events, to promote the community and engage with stakeholders.Onboarding & Operational SupportCoordinate and administer the member onboarding process, including introductory meetings, licensing arrangements, and team tours.Maintain accurate records of member and prospect interactions using the company CRM system, ensuring timely follow-up and data integrity.Update and circulate the monthly occupancy schedule to relevant internal teams.Program & Ecosystem CoordinationOrganise and oversee weekly curriculum activities, including Mentor Hours, Investor Hours, and workshops, ensuring smooth delivery and member participation.Develop and nurture relationships with Level39’s network of mentors, investors, and partners, facilitating community engagement and collaboration.Collaborate with partners to host overseas delegations and create opportunities for members to connect with visiting organisations.Act as liaison between Level39 and the CWG Office Leasing Team, supporting ecosystem engagement for prospective and scaling companies.PERSON SPECIFICATIONPassion for meeting new people and able to build rapport with customers, prospects and partners.Open approach to community building initiatives, communicating value to the team and executing delivery.Excellent communicator with strong verbal and written skills.Proactive approach to undertaking responsibilities. Interest in working with and supporting technology startups.Computer literate, and able to work under pressure and meet deadlines.Open and creative thinker, keeping up to date on new industry developments, innovations, and technology.Ability to work autonomously and manage projects/tasks through their lifecycle to completion.Prepared to work flexibly, including out-of-hours attendance of events where needed.Able to reflect the company core values: Excellence Engagement, Collaboration, Ownership and Innovation, into everyday performance.Health Safety And Welfare ResponsibilitiesAll staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.Environmental, Social & Governance (esg) ResponsibilitiesRecognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.Quality Management ResponsibilitiesIn line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.Company ValuesCommit to ExcellenceAct with integrity and deliver high performancePut our customers at the heart of what we doResolve issues by providing high quality solutionsFoster CollaborationFind opportunities to collaborate with others across the business to achieve shared goalsEncourage inclusive networks and treat others with respect and fairnessUse knowledge to work effectively with suppliers / contractors to meet shared goalsEncourage EngagementConfident in making decisions appropriate to the roleLearn from mistakes and listen to constructive feedback to improve performancePrioritise safety and actively support community, wellbeing and sustainability programmesTake OwnershipTake pride in delivering high quality service which exceeds expectationsCommitted to opportunities for self-developmentTake responsibility for my own performance and look for ways to improveEmbrace InnovationEmbrace change and innovationProactively suggest ways to improve our business and encourage others to share ideasSee new challenges as opportunities to deliver effective changeWhat We OfferDiversity and InclusionWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.Flexible WorkingAs an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.Learning and DevelopmentAt Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.Other BenefitsWe are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.Early applications are encouraged as we reserve the right to appoint at any point.