Membership Representative

Department50102 Enterprise Corporate - Fitness CenterStatusPart timeBenefits EligibleYesHours Per Week20Schedule Details/Additional InformationMost be available for all open hours, including some weekends. See website for operation hours, navicenthealth.org/wellnesscenterPay Range$16.80 - $25.20Major ResponsibilitiesAdheres to department policies and procedures for helping the department reach its financial, service, and programmatic goals. Conducts tours of facility. Provides membership information in person or via telephone conversation.Greets customers and members upon entering and exiting the facility, acknowledging customers/visitors upon stepping to the front desk and extending warm and friendly greetings. Offers tours to visitors and provide accurate and correct information regarding prices, programs, and services. Handles reservations and information requests in a timely manner. Schedules appointments for enrollment and orientation. Completes necessary forms, including membership agreements, HHQ and consent form with payment authorization forms. Assists in the security, opening and closing of the facility, including lights, equipment, etcHelps to ensure department safety standards relating to signing in members and guests appropriately. Enters new members into member accounting system daily and updates members' files into computer to help retain current membership. Prepares renewal letters and worksheets and handles membership extensions. Prepares letters and adds time accurately and prepares for signature. Handles accurate cash register transactions. Balances cash register drawer during shift Secures assets upon closing. Maintains cash register and makes cash register deposits and receives money and writes receipts for any monetary transactions. Sales Inventory Assists members and guests in selection and purchase of Pro Shop items Assists in maintenance and inventory of Pro ShopMinimum Job RequirementsEducationCompletion of High School or GEDWork ExperienceOne-year general office experience, with emphasis on computer application, monthly billing and reporting and public relations.Knowledge / Skills / AbilitiesThree months on the job training required to learn specific job skills. Must have computer knowledge and skills, excellent organizational interpersonal and communication skills. Must be able to think analytically and have problem solving abilities and strive for exceptional customer service. Must attend general hospital mandatory training and department specific training annually. Works in hospital, clinical and/or assistive living, office indoor environments. Must be able to remain calm under emergency situations. Must be able to utilize appropriate universal and specific precautions for protection from potential exposure infectious or communicable diseases. Tolerate high noise, busy atmospheres, and noxious odors.Physical Requirements and Working ConditionsMust be able to use visual acuity to see monitor screen, computer, and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic, and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluationOur Commitment To YouAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits And MorePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramAbout Advocate HealthAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.Responsible for greeting, touring, and orienting members and guests to The Wellness Center. Enrolls new members of the center. Documents member attendance and activity in fitness programs on the computer. Assists in operation and maintenance of pro shop, food service and other member services. Assists in the performance of office management functions. Assists in the opening and closing of the facility and performs routine housekeeping duties.