Merchant Onboarding Specialist

To provide administrative and operational support to ensure the efficient flow of daily operations, through managing client files, activating services, coordinating with clients and service providers, and supporting relevant teams, while adhering to the company's approved policies and procedures.ResponsibilitiesOpening new client files and completing their data in the approved systems.Activating services for clients and creating their agreements in accordance with established procedures.Verifying the accuracy and completeness of client files and documents, and ensuring they meet all requirements.Communicating with clients as needed, including following up on cases, resolving issues, and closing complaints in coordination with service providers.Supporting client acquisition activities.Raising tickets to the relevant departments and following up until closure.Using the company's approved systems and tools to manage client data, track requests, respond to inquiries, and generate operational reports.Preparing required reports and submitting them to management or relevant stakeholders.Adhering to official working hours and client availability times.Complying with the company's policies, procedures, and approved professional standards.QualificationsEducation: Bachelor's degree in Business Administration, Finance, Marketing, or a related field.Experience: 1–3 years of experience in customer service, operations, or a related role; experience in fintech, payments, or banking is a plus.Technical Skills: Proficiency in CRM systems and MS Office applications; ability to generate and analyze operational reports.Soft Skills: Strong communication and interpersonal skills; attention to detail; problem-solving ability; ability to work under pressure and meet deadlines.