Merchant Operations Support Executive

About the RoleWe’re looking for a Merchant Operations Support Executive to join our growing team! In this role, you’ll play a key part in supporting our daily merchant operations, from handling documentation and data updates to assisting with compliance and transaction-related inquiries. You’ll collaborate closely with internal teams to ensure smooth processes and great merchant experiences.Key ResponsibilitiesDepending on your assigned team (Merchant Support / Compliance Operations), your day-to-day may include:Processing and maintaining merchant forms and records in the CRM systemFollowing up with merchants on bounced settlements or missing documentsAssisting the Compliance team to collect transaction information via email or WhatsAppHandling merchant inquiries on hotline, WhatsApp, or email (including backup support during peak hours)Coordinating with internal departments to ensure timely and accurate resolutionMaintaining well-organised documentation and reportsWorking Hours: 5 days per week (Monday–Sunday rotational)Shifts: 10:00 am–7:00 pm / 1:00 pm–10:00 pmWhat We OfferCompetitive compensation package with performance-based bonusesOvertime and holiday work allowancesSupportive and collaborative team environmentOpportunities to grow within a fast-moving fintech companyRequirements1–2 years of experience in administrative, operations, or customer service roles preferred but not requiredProficiency in English and Mandarin required (due to market and operational needs); Cantonese is a plus for Hong Kong merchant supportDetail-oriented with good communication and coordination skillsAble to adapt in a fast-paced, team-based environment