Italian Speaking Customer Service for Grocery Delivery Services Department

Mercier Consultancy is seeking an enthusiastic Italian Speaking Customer Service Representative to join our Clien's Grocery Delivery Services Department. In this pivotal Junior role, you will provide outstanding support to our Italian-speaking customers, ensuring they have an exceptional experience while using our grocery delivery services. Your fluency in Italian will be essential as you assist clients with inquiries related to order placements, deliveries, product availability, and any issues they may encounter. You will play a vital role in fostering customer satisfaction and loyalty through effective communication and problem resolution.

ResponsibilitiesRespond to customer inquiries in Italian via phone, email, and chat regarding grocery delivery servicesAssist customers in placing orders, processing changes, and tracking deliveriesResolve customer concerns and complaints in a timely and professional mannerDocument customer interactions accurately in our CRM systemCollaborate with the logistics team to ensure effective order fulfillmentGather customer feedback to improve our services continuouslyStay informed about available products, promotions, and service updatesRequirementsFluency in both Italian and English, with excellent communication skillsStrong customer service orientation and problem-solving abilitiesExperience in customer service, especially in the grocery or delivery sector, is preferredAble to manage multiple inquiries and tasks efficientlyDetail-oriented with strong organizational skillsPassion for food and helping customers enjoy a seamless grocery shopping experienceFamiliarity with customer support software and CRM systems is advantageousBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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