Mercier Consultancy is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this Junior role, you will be the key point of contact for our Spanish-speaking customers, providing comprehensive support and assistance related to their streaming services. Your communication skills will be essential in ensuring a seamless and enjoyable viewing experience for our clients.
If you have a passion for entertainment and a commitment to outstanding customer service, we would love to hear from you! Join our dynamic team and help enhance the streaming experience for our Spanish-speaking audience.
ResponsibilitiesRespond to customer inquiries in Spanish via phone, email, and chatAssist clients with questions regarding streaming services, account issues, and content availabilityDocument interactions and resolutions accurately in our CRM systemCollaborate with internal teams to address and resolve client concernsProvide detailed information about new releases and service featuresGather customer feedback to help improve our servicesParticipate in ongoing training to stay up-to-date on industry trends and company updatesRequirementsFluency in Spanish and English, both written and verbalPrevious experience in customer support, preferably in the entertainment or technology sectorExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailA proactive approach to ensuring customer satisfactionAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with streaming services and customer support toolsBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.
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