Mercury Business Advisor - Supervising Associate (Karachi)

At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityThe Mercury Business Advisor plays a key role to advise and support our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY’s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, email, phone line or by logging a ticket) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. The role will provide support across all MENA. At the Senior Associate rank you will play an integral part of the wider Service Line finance team to provide insights into achieving better financial performance.As a valued member of the Mercury Business Advisor team you will ensure high standards of financial management and expertise across all client engagements within your portfolio whilst serving as a trusted business advisor. It is a forward thinking, challenging role that helps to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation.Your Key ResponsibilitiesYou will meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Provide guidance on local policy and leading practicesFacilitate training for client serving team on Mercury and effective financial management practicesContribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practicesCoach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, informal trainingReview open items in ServiceNow (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, informal trainingAt the senior associate rank, this role is expected to meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Team and manage conversations with that group. Support client servers - which includes activities such as: Reviewing pricing plansAdvising on service line GDS leverage targetsEnsuring engagement teams are properly prepared for client negotiations from a financial perspectiveAdvising on how to select the correct client entity for opportunitiesExplaining downstream impacts of different user choices required by MercuryProvide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts Drive continuous improvement initiatives and proactively seek improvementsEnsure that the team provides a good quality serviceCounselling of staff member to assist them in implementing and maintaining their self-development plan Analytic And Decision Making ResponsibilitiesAt this rank, this role requires individuals to use strong analytical skills to determine the partners/engagement teams in need of outreach. In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where neededWhen working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritization understanding when to reach out to other functional experts in order to help prepare for the interaction.Skills And Attributes For SuccessInspiring trust and have a firm understanding of business drivers of client performanceCritical thinking and problem solving, advising on potential outcomes and exhibiting exceptional technical skillsConfident, with a proven ability to challenge at all levelsStrong analytical and numeracy skills, with a high degree of accuracy and attention to detailVigorous time management skills and a proven ability to balance multiple priorities by considering risk, importance and level of urgencyStrong ability to learn quickly, be proactive and share knowledge, building networks across the Finance functionExperience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teamsExcellent written, oral and virtual communication skills with the confidence to deliver presentations, training material and knowledge sharing. Adapting ability to deliver challenging messages and drive communication to a mutual understanding.Demonstrate the ability to become an effective change lead Experience coaching more junior team members through shadowing, answering questions, advice, etcThrives in and adapts to a fast changing, growing and high activity environmentQualifications and experience:Minimum of 3 years’ experience in a client driven professional environment in a financial/business capacityExperience working with customers remotely, dealing empathetically with their problems under pressure with a strong work ethic geared towards exemplary customer serviceExperience of building credibility and trust with senior stakeholders across various regions whilst maintaining resilienceExcellent IT skills – Word, Excel, Outlook, Powerpoint and SharePointIdeally you’ll also haveEither have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment Innovative, confident and creative thinker with ability to make quick decisionsThe ability to think on your feet, use initiative and judgement to make informed decisionsWhat We Look ForYou will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders.What We Offer YouAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.Are you ready to shape your future with confidence? Apply today.To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.