Mid-Market Account Manager DACH

As a Mid Market Account Manager, your mission will be to drive adoption and revenue from a book of mid-market accounts. You will do this by partnering with them to ensure they’re onboarded successfully, building strong relationships with champions and EBs and advising on their expense and travel programme e.g. how they structure and enforce policy during EBRs. Like an Account Manager role, your success will be ensured by partnering closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals.Navan's mission is to power in-person connections, and we bring that to life at our Berlin office, where our Account Managers collaborate on-site 3-4 days a week to drive growth and build our culture.What You’ll DoManage all post-sales activity for Mid-Market customers including onboard new customers (alongside a technical Launch Manager), drive adoption and revenue, conduct EBRs, identify opportunities for expansion and manage renewalsDevelop a trusted advisor relationship with your coaches, champions and EBs to ensure Navan is living up to their decision criteria for purchaseWork with Account Executives to successfully implement and launch new customers within the target time to launch timeframesDevelop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product /functionalityBroaden your relationships within accounts, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organizationConduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goalsCollaborate cross functionally to handle customer escalations and resolve issuesAct as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retentionIdentify and execute against opportunities for upsells, including adding new customer departments, teams and geographies onto the Navan Travel & Expense solutionIdentify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the dealTravel to customer sites as appropriate What We’re Looking For4+ years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing companyPreferred experience in corporate travel management and/or fintechAbility to use data and dashboards to take a proactive approach to your roleHigh energy that matches current team in seatHighly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers. Bachelor’s degree preferred or similar work experienceStrong proficiency in German and English