Middle L1 Technical Support Specialist

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.Our ambition drives us, our people make it real. Join us and be part of building champion-level success!What You’ll Be DrivingReproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.What Makes You a GR8 FitMinimum 1 year of experience in technical support, preferably in a B2B environment;Comfortable using Jira for task tracking and Confluence for documentation;Strong client support skills and understanding of how technical issues affect business operations;Ability to multitask and work in different shifts, including nights;Able to handle emergencies effectively and know when to escalate to senior team members;Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found);English proficiency at least B2 level and fluency in Russian or Ukrainian;Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL).Benefits CafeteriaWhy You’ll Love Working Here:An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:Sports – gym, yoga, or any activity to keep you active;Medical – insurance and wellness services;Mental health– therapy or coaching support;Home office – ergonomic furniture, gadgets, and tools;Languages – courses to improve or learn new skills.Work-life Parental support with paid maternity/paternity leave and monthly childcare allowance;20+ vacation days, unlimited sick leave, and emergency time off;Remote-first setup with full tech support and coworking compensation;Regular team events – online, offline, and offsite;Learning culture with internal courses, career development programs, and real growth opportunities.Our Culture & Core ValuesGR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.FUELLED BY TRUST: we’re open, honest, and have each other’s backs;OWN YOUR GAME: we take initiative and own what we do;ACCELER8: we move fast, focus smart, and keep it simple;CHALLENGE ACCEPTED: we grow through challenges and stay curious;BULLETPROOF: we’re resilient, ready, and always have a plan.To keep things efficient, please apply only for roles that closely match your experience.