MIS Supervisor

RoleRole reports to the Agency Information Management & Reporting Lead (who reports to Agency MIS & Analytics Head, under Distribution Operations & Analytics Department) and has the following key accountabilities:Accurate and timely release of Agency performance reports to effectively monitor the Channel’s various performance KPIs, performance & achievement vs. targetsAccurate and timely release of management reports for various stakeholders (CAO, Sales Management Teams, Regional Office and other business units)Accurate and timely release of periodic sales promos, incentives and conferences results to regularly monitor the achievement of agents and leaders vs. promo mechanics and drive the objectives of the sales campaignsExpected to collaborate and work closely with various key stakeholders (Finance, IT, Sales Management Team, other Agency support teams and business unitsPosition ResponsibilitiesInformation Management & Reporting:Support company projects & initiatives, providing relevant data and insights as SMEPreparation & timely release of periodic sales performance reports to effectively monitor Channel performance on various KPIs (APE, headcount, activity, productivity, etc), ensuring that the reports are processed and released in an accurate, timely & well-organized mannerPreparation & timely release of reporting requirements for both local and regional stakeholdersRelease of periodic updates for promos, incentives, contests and conferences, ensuring results are aligned to the mechanics, including post-contest requirementsData consolidation enabling creation of visual dashboards (charts, graphs, diagrams, etc) of various KPIs for efficient presentation of data, allowing a strategic view for analysis & write-upContinuous improvement and enhancement of current reports, with periodic review to ensure reports remain relevant vs. the key strategies and KPIs being drivenCreation of new reports that may be required following the strategy and objectives of the ChannelWork process documentationOthersActive participation and involvement in Distribution projects, programs & initiativesClose coordination with various departments (Agency distribution and other business units)Individual AccountabilitiesMeaningful and easy to understand Agency performance reportsLocal & regional Agency dashboard reporting (PowerBI, Qlikview Tool)Other production and performance related reporting requirements for AgencyFinancing programs and sales incentives plan (for SMTs) validationAgency promos, incentives, contests, conferences, tactical drives monitoring and validationMIS Portal SupportKey Shared AccountabilitiesEffectively monitor and drive Agency KPIs and sales drivers to drive agent behavior and target achievementRequired QualificationsEducation & Experience:Bachelor’s degree in Mathematics, Finance, Business Management or related courses1-2 years of experience in the life insurance industry in a distribution performance reporting role and advantageKnowledgeExcellent grasp of Microsoft Office applications particularly Excel, Word and PowerPointDerive key insights from volumes of dataKnowledgeable in financial spreadsheets preparation, trend analysis, data simulation and report commentary writingTechnical programming skills, data processing & simulationPreferred QualificationsStrong numerical & data processing skillsHas attention to detail and accuracy, methodical & process orientedAble to effectively prioritize deliverables and multi-taskAble to work independently and carry out assignments to completion within the agreed SLAHas positive attitude, works and functions well in a team environmentAble to work under pressure to meet deadlinesGood written, verbal communication and interpersonal skillsWhen You Join Our TeamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife And John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Working ArrangementHybrid