Mobile Return to Work Specialist

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewGrow with GB! Industry leader in offering career development opportunitiesMonthly RDO & Flexible hybrid working arrangements (Work from Home & Office)Something for everyone - range of staff benefits, discounts & wellbeing programs About the Role  As a Mobile Return to Work Specialist, you will work face-to-face with injured workers, Treating Health Practitioners and Employers to support recovery and return to work during and after a workplace injury. You will also engage with the broader GB claims team members including Case Managers and Early Intervention Specialists to provide holistic support, coaching and mentoring relating to effective claims management strategies supporting recovery, Injury Management and Return to Work. Through your Early Intervention and collaboration expertise, you will deliver a person-centered management approach that is also customer centric focusing on achieving exceptional recovery, return to work and customer outcomes in line with best practice.This role is a customer facing role, ideally servicing Injured Workers/Employers located across Melbourne's East/South-East and surrounds. This position offers great flexibility to work from home, mobile/in person, the office and on-site with your customers in a safe and sustainable manner. How you'll make an impactResponsibilities Your responsibilities will include:Primarily providing face-to-face and some virtual intervention supporting Recovery and Return to Work service’s to injured workers and clients, with the objective of driving and improving return to work outcomesIdentifying Biopsychosocial risk factors impacting Injured Workers recovery and return to work, and applying person-centred claims management to mitigate these risksProviding leadership in the form of coaching and mentoring to claims team members to influence positive and improved claims outcomes relating to recovery and Return to WorkUtilizing Worker’s Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and return to work outcomesCommunicating strategically with all stakeholders. This includes upfront expectation setting and education regarding return to work obligationsFacilitating stakeholder engagement including relevant workplace parties and treating health practitionersProviding exemplary client serviceParticipating in claims review meetings as required  About you What we're looking for: Tertiary qualification/Return to Work Certification in an appropriate discipline and/or experience in a similar role in the Work Cover industry is essential to your successLeadership skills and ability to coach, mentor, lead conversations and influence outcomes relating to claims management and Return to WorkThorough practical understanding and experience in effective management of Return to WorkKnowledge relating to common injuries, treatment options and medical terminologyDemonstrated ability to provide excellent customer service to a wide range of clients and stakeholdersValid driver’s license and access to personal vehicle To Apply If this sounds like an interesting opportunity to you – we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.   Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.