Mortgage Loan Assistant

Job Summary:We are seeking a highly organized, proactive, and customer-focused Mortgage Loan Officer Assistant to support our Loan Officers in managing the end-to-end mortgage process. The ideal candidate will work closely with borrowers, real estate partners, processors, and underwriters to ensure a smooth, efficient, and professional loan experience. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about helping clients achieve homeownership.Key Responsibilities:Loan Support & File Management:Assist Loan Officers with pre-qualifications, application intake, and initial loan setup.Collect and organize borrower documentation (W2s, pay stubs, bank statements, IDs, etc.).Review files for accuracy and completeness before submission.Track loan milestones to ensure compliance with deadlines and guidelines.Customer & Partner Communication:Serve as a point of contact for borrowers, answering basic questions and providing status updates.Coordinate communication with processors, underwriters, title companies, and real estate agents.Could you help schedule appointments and follow-up calls with clients and partners?Administrative & Compliance Support:Input and update client information in LOS (Loan Origination System).Ensure all documentation meets regulatory and company compliance standards.Maintain accurate and organized digital records.Qualifications:Required:Strong attention to detail and organizational skills.Excellent verbal and written communication abilities.Ability to prioritize, multitask, and meet strict deadlines.Proficiency with Microsoft Office and general computer systems.Preferred (but not required):Experience in mortgage, lending, banking, real estate, or financial services.Familiarity with Encompass, Calyx, Byte, or other LOS systems.Knowledge of conventional, FHA, VA, or USDA loan programs.Key Traits for Success: Customer service-driven Highly dependable and deadline-focused Problem solver with a proactive mindset Team player with a willingness to learn Able to work efficiently in a fast-paced environment