Head of Customer Success

Head of Customer SuccessJoin Moxso and nurture the foundation for scalable, international Customer Success At Moxso, we’re on a mission to humanize cybersecurity and make awareness training accessible, inclusive, and engaging. Backed by leading investors, we’ve grown rapidly in Denmark and are now expanding across the Nordics and beyond. We’re looking for a Head of Customer Success to guide and support our CS function through this next phase of growth. Why this role mattersCustomer Success is central to how we build lasting relationships and grow sustainably.

You will be the first full-time leader in this function, and your impact will shape how we welcome, support, and empower our customers across SMBs, enterprise accounts, and partnerships. You will lead a growing team and collaborate with Sales, Product, and Marketing to ensure our customers thrive with Moxso as we scale internationally.

What you’ll own🧑‍🤝‍🧑 Team LeadershipSupport and scale our Customer Success team, starting with our CSMs in Denmark and SwedenSet clear goals, create inclusive playbooks, and coach the team to deliver high-quality, caring customer experiencesBuild a welcoming and scalable team structure to support growth across new countries and regions🚀 Customer Engagement and RetentionDesign thoughtful onboarding, QBRs, and lifecycle touchpoints that build strong relationshipsDevelop scalable, segmented strategies to support a diverse and expanding customer baseHelp us consistently meet Net Revenue Retention goals while minimizing churn📢 Customer AdvocacyTurn happy customers into engaged advocates through testimonials, referrals, and case studiesCollaborate with Marketing to amplify authentic customer voices🔄 Cross-functional CollaborationRepresent the customer in Product and go-to-market conversationsWork closely with Sales to ensure smooth transitions and identify expansion opportunitiesCollaborate with RevOps to track key metrics and continuously improve workflows🌍 International ScalingSupport our expansion across the Nordics and Europe by building repeatable, scalable CS processesAdapt customer journeys to fit local cultures, expectations, and business needsHelp shape how we build long-term relationships across different countries and languages📊 Customer Insights and Risk MitigationBuild a data-driven, empathetic approach to measuring success and identifying risks earlyImplement proactive systems to support renewals and protect long-term valueWhat you bring5+ years in Customer Success or a similar client-facing role, including 2+ years in a leadership positionExperience in B2B SaaS, ideally working with SMB or mid-market customersA strong track record of improving retention, increasing expansion, and building advocacyA collaborative, hands-on leadership style with strategic thinking and emotional intelligenceStrong communication and stakeholder management skillsBonus:

Experience scaling Customer Success across international markets or distributed teamsWhat we offerA key leadership role in a VC-backed company scaling across EuropeThe opportunity to shape a high-impact Customer Success function from the ground upA kind, curious, and driven team that values collaboration and growthSocial events like Friday bars, summer parties, padel tournaments, sauna gus, and the chance to shape our team cultureA centrally located Copenhagen office