MSU RETAIL SHOP VACANCIES

.Posted 4 hours agoMIDLANDS STATE UNIVERSITYSTAFF VACANCYApplications are invited from suitably qualified and experienced persons for the following posts:MSU RETAIL SHOPPOST A: LOSS CONTROL ASSISTANT (3 POSTS)QUALIFICATIONS AND EXPERIENCE At least 5 ‘O’ levels including English Language At least a Diploma/Degree in Risk Management and Insurance At least 2 years’ experience in the Loss Control operating CCTV At least one year work experience in retail FMCG is an added advantage.DUTIES AND RESPONSIBILITIESAssisting the Loss Control Supervisor with the day-to-day risk management aspects of the store and drive the shop’s productivity and ensuring appropriate strategies to eliminate, avoid, or minimize the impact of risk to the allocated shop. Must minimize store’s loss of inventory due to theft, error, shoplifting, or fraudulent activity. Monitoring adherence to a standard operating procedure to avoid cases of shoplifting, vandalism, counterfeiting, robbery, burglary, and store safety.Constantly liaising with all departments and ensuring that losses through expiries, shoplifting, and theft by staff, breakages and production shrinkage are maintained within the targeted levels. Ensuring that controls are adhered to during the movement of stock, from receiving, warehousing, merchandising and transfers to other departments and other stores.Assists in overseeing the stock take processes, ensuring that the stock counts are done at scheduled dates, results of which are captured accordingly.Managing expiries and breakages, ensuring stock integrity is maintained at all timesCarrying out any other relevant functions as assignedPOST B: COUNTERHAND FRUIT AND VEGETABLES (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ Levels including English language At least a Certificate/ Diploma in Marketing or Retail ManagementAt least two years working experience as a Counterhand in the Fruit and Vegetable Section in FMCG retail sectorDUTIES AND RESPONSIBILITIESThe Counterhand is responsible for attaining set sales targets by serving customers with speed and accuracy, demonstrating excellent product knowledge & high levels of professionalism when dealing with customers.Effectively & efficiently implement service department processes to ensure smooth order fulfilment at all times. Efficiently & effectively implements departmental plans and adhere to set service delivery turnaround times aimed at achieving number of products sold and customer count target. Delivers excellent standards of customer service at all times by listening, understanding and dealing with customer queries in a confident, professional, knowledgeable and friendly manner. Actively acquires and shares customer feedback with management during scheduled meetings and debriefing sessions. Executes product merchandising in line with the agreed plan as communicated by the Supervisor from time to time, creating excitement and increased sales.Conducts regular freshness checks daily to ensure the merchandised products meet the expected quality at all times, cognizant of the fact that the service department section makes or breaks the customer experience. Conducts daily price checks and updates the price talkers.Adheres to the set housekeeping and hygiene standards of the Service department. Ensures that Chillers are cleaned daily and the workstation is cleaned and tidy at all times.Adheres to and implements cleaning schedules as communicated by the Supervisor from time to time. Carrying out any other relevant functions as assignedPOST C: CARCASS CUTTER (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ levels At least 2 years of working experience in the Retail Butchery Section.DUTIES AND RESPONSIBILITIESExecute daily production plans and ensure consistent, high-quality output of all butchery product lines.Maintain hygiene, clean tools/equipment, and ensure attractive displays with accurate signage.Deliver excellent customer service through friendly interaction and prompt handling of queries.Review stock daily, package products properly, and ensure hygienic storage to prevent wastage.Control costs, implement shrinkage-reduction measures, and maintain department budget.Conduct daily freshness and price checks, updating price talkers accordingly.Assist with merchandising plans to drive sales and enhance customer experience.Adhere to hygiene, safety, and equipment operation standards to minimize hazards.Share customer feedback, attend debriefs and participate in staff development sessions.Perform any other duties as assigned.POST D: GENERAL HAND – GROUNDSMAN ( 2 POSTS)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ levels At least 2 years’ experience in a similar post.Work experience in retail FMCG industry is an added advantage.DUTIES AND RESPONSIBILITIESMaintaining the condition and appearance of lawns, grounds and practice fields.Laying out and doing landscapingMowing, watering, and fertilizing lawns.Planting, trimming, mulching and fertilizing flowers, shrubs and trees.Keeping grounds free from harmful objects and leaves by using equipment such as blowers.Keeping facilities and surrounding areas free from trash, litter, debris and weeds.Cleaning and maintaining equipment and materials.Performing other duties as required.POST E: SHELF PACKER / MERCHANDISER (3 POSTS)QUALIFICATIONS AND EXPERIENCE At least 5 ‘O’ levels including Mathematics and EnglishAt least 1 year of working experience in a similar position in the retail FMCG sector.DUTIES AND RESPONSIBILITIESExecuting merchandising plans as directed by the Floor Supervisor.Maintaining product quality through daily expiry, freshness, and price checks.Keeping shelves clean, tidy, and well-stocked, removing damaged or expired items.Assisting customers professionally, promoting upselling and cross-selling.Staying informed on daily promotions and applying product knowledge effectively.Upholding high standards of personal grooming and hygiene.Demonstrating strong time management, communication, initiative, and teamwork.Performing additional duties as assigned.POST F : CCTV OPERATOR (2 POSTS)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ level subjects.At least a Certificate in Computer Training/ International Computer Driving Licence (ICDL)At least 1 year working experience in a similar position in retail FMCG industry or as a Security Guard. DUTIES AND RESPONSIBILITIESMonitor and operate all surveillance systems efficiently, ensuring compliance with company procedures and legal regulations.Record incidents and actions accurately and legibly.Maintain control room security and report equipment failures promptly.Handle radio/telephone communications and respond to inquiries professionally.Liaise with staff and security agencies, providing evidence and reports as needed.Monitor CCTV and access control systems in real time to detect and respond to threats or breaches.Perform regular system checks and ensure equipment functionality.Analyze footage, conduct investigations, and prepare detailed incident reports.Support law enforcement with evidence and witness statements when required.Carry out additional duties as assigned.POST G: BUYING ASSISTANT (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ level subjects At least a Diploma in Purchasing & Supply Chain ManagementAt least 1 year working experience in a similar position in Retail FMCG industryDUTIES AND RESPONSIBILITIESAnalyse customer buying patterns, understand seasonal trends, predict future trends and use scientific ordering to ensure zero stockouts on shelf. Sends out enquiries for appropriate materials, collate and analyse quotations, place order with suitable suppliers for specified materials, ensuring goods are delivered on the required date and purchased at the most competitive rates and within budget. Ensure quality and performance of goods purchased are in line with required standards. Promptly provide supplier feedback whenever any trade issues arise Stock Management Account for all stocks at the store. Ensure that there are clearly defined timelines for stock counts and that all variances are reported to the Store Manager. Controls to manage shrinkage through theft, damages and expiry.Ensure Product Merchandising Manage shop lay-out and product mix on the shelves in liaison with Shop Manager and Floor Supervisor. Ensure effective product displays Ensure customer engagement Do market IntelligenceDo routine reporting Carrying out any other relevant functions as assigned.POST H: IT TECHNICIAN (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ level subjectsAt least a Diploma in Information Technology At least a relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified IT)At least 1 year experience in a similar position in the Retail FMCG industryDUTIES AND RESPONSIBILITIESPromptly respond to and resolve hardware and software faults reported by retail shop staff.Diagnose and troubleshoot technical issues related to computers, peripherals, and other IT equipment.Maintain and monitor the local network to ensure it operates smoothly.Troubleshoot network connectivity issues and resolve them promptly.Collaborate with the university IT department for network-related support.Enter product information into the inventory management system accurately.Ensure product pricing is up-to-date and reflects current promotions or changes.Create and manage product codes that match the inventory system for efficient tracking and sales.Implement a standardized coding system for products.Ensure that weighing scales and point-of-sale (POS) systems are properly integrated and function correctly.Troubleshoot and resolve issues with the scales and POS equipment.Monitor the health and performance of the server infrastructure.Perform routine maintenance tasks, including updates, backups, and security patches.Collaborate with relevant stakeholders to identify and address business challenges, such as staff purchases.Develop or enhance systems and applications to provide solutions that meet evolving business needs.Ensure that systems are scaleable, efficient, and user-friendly.Maintain accurate records of IT-related activities, including fault reports, system changes, and updates.Document system configurations and procedures for future reference.Provide training and support to retail shop staff on the proper use of IT systems and equipment.Assist users in resolving common technical issues.Carrying out any other relevant functions as assigned.POST I: SHELF PACKER – CLOTHING AND TEXTILES (1 POST)Qualifications And ExperienceAt least 5 ‘O’ Levels (including Mathematics and English)At least 2 years work experience in a similar post.At least 1 year of experience in FMCG industry is an added advantage. Duties And ResponsibilitiesParticipate in stock management and controlAssist customers to locate the products and goods they desireStock shelves with goodsAnswer queries from shoppersGuide and give advice to customers on product selectionDeal with customer complaints Keep the store clean and tidy; this includes mopping and hoveringAttach price tags to merchandiseReceive and display stock.Carry out additional duties as assignedPOST J: ASSISTANT TILLS SUPERVISOR (1 POST) QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ Levels (including Mathematics and English) At least a Till Operating Certificate At least 1 year experience in the retail FMCG sector DUTIES AND RESPONSIBILITIESOversee daily front-end operations to ensure efficient and accurate transaction processing.Monitor Till Operators to ensure compliance with procedures, performance targets, and customer service standards.Report and record price/product changes, and address non-scanning item issues.Maintain adequate cash float and ensure availability of front-end consumables.Develop and manage staff schedules to ensure sufficient coverage and manage queues effectively.Encourage up-selling and cross-selling; ensure staff awareness of current promotions.Handle returns professionally and in accordance with store policy.Ensure high safety standards; report and manage injury incidents promptly.Collect customer feedback to improve service speed, product range, and quality.Ensure proper handling of lost & found items, and return used trolleys/baskets to designated areas.Enforce adherence to regulatory policies, including exchange rate compliance and forex rules.Ensure all staff have clear job descriptions and receive regular training.Maintain effective workforce planning and performance monitoring.POST K: CASHIER (1 POST)QUALIFICATIONS AND EXPERIENCES At least 5 ‘O’ levels (including Mathematics and English) Diploma in Accounting/ Finance/ Business Management At least 1 year of working experience DUTIES AND RESPONSIBILITIES Provide administrative and clerical support to the Shop Accountant, including daily cash transaction verification and bank statement preparation.Ensure accurate, authorized, and timely data entry into the accounting system in compliance with company policies.Jointly oversee financial management and store performance reporting with the Store Accountant.Conduct daily cash counts with Till Operators; reconcile declared cash against system reports (X-reads) and document discrepancies.Manage banking processes, including deposits of bankable tenders, cash pickups, and adherence to security procedures.Maintain control books, process month-end returns, and manage office stationery, float money, and filing of financial records.Investigate cash variances, escalate major discrepancies to the Store Accountant, and ensure proper documentation.Facilitate store-related payments in line with company standards and approval processes.Enforce internal controls and safeguard company assets through compliance with financial policies.Demonstrate strong time management, communication, teamwork, and initiative.Perform other related duties as assigned.POST L: SALES AND MARKETING SUPERVISOR (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ levelsAt least Degree in Marketing Management/ Public RelationsAt least 1 year of experience in the retail FMCG sectorDUTIES AND RESPONSIBILITIESSupervise and support the sales and marketing team; conduct training to enhance skills and product knowledge; set and monitor performance targetsDevelop, implement, and refine sales strategies based on company goals, market trends, and customer feedbackPlan and manage multi-channel marketing campaigns; oversee creation of promotional content and materials.Build strong relationships with clients and stakeholders; handle customer inquiries and resolve issues efficiently.Conduct research to identify opportunities, threats, and competitor activities; inform strategic decisions.Generate regular sales reports and performance presentations; track KPIs and adjust strategies as needed.Manage sales and marketing budgets; evaluate ROI for marketing activities to ensure efficient resource use.Coordinate with finance, product development, and external vendors/agencies to align goals and execute projects.Ensure all activities follow legal and ethical standards; uphold and promote a positive company image.Stay updated on industry trends; foster innovation and process improvement within the team.Perform any additional relevant responsibilities as assigned. POST M: ASSISTANT SALES AND MARKETING SUPERVISOR (1 POST)QUALIFICATIONS AND EXPERIENCEAt least 5 ‘O’ level subjects.At least a Degree in Marketing Management/ Public RelationsAt least 1 year experience in the retail FMCG sectorDUTIES AND RESPONSIBILITIESDevelop and implement sales and marketing strategies to meet sales targets, attract new customers, and open new markets.Conduct personal selling, customer visits, and gather feedback to improve service delivery and customer satisfaction.Perform regular market and competitor analysis, monitor industry trends, and share insights with store management for strategic planning.Plan, execute, and monitor advertising campaigns, ensure promotional awareness among staff, and collect data and feedback on promotions.Foster relationships with stakeholders, scout for tenders, and coordinate corporate visits with store management.Organize sales events, promotional days, and trade shows to boost brand visibility and customer interaction.Recommend CSR initiatives aligned with the store’s strategic goals to enhance brand image.Supervise promotional activities and support till operators in upselling and customer interaction.Perform any additional relevant responsibilities as assigned. POST N: COOK (2 POSTS) Qualifications And ExperienceAt least 5 ‘O’ levelsAt least National Certificate/Diploma in Professional cookeryAt least 1 year experience in a similar positionDuties And ResponsibilitiesPrepare ingredients for the shift, wash vegetables, season meat etc.Prepare oven, utensils and grills for the shift.Ensure compliance with all health and safety regulationsHandling of multiple orders at one time.Ensure proper storage of food and detergents.Sanitize and clean workstations and utensils.Maintenance of reorder stock levels.Serving prepared food items at the serving point.Asset management.Control stock and minimize wastage.Check the freshness of food before preparation.Coordination and control of stock movement during and after service timeTasting prepared food before service.Do all the requisitions of food and non-food items for the work station.Practice laid down hand over and take over proceduresAny other duties as assigned by the Supervisor.NB: Midlands State University is an equal opportunities employer. In promoting gender parity, female candidates are encouraged to apply.APPLICATIONSApplicants must submit copies of applications with the following: application letter, certified certificates, transcripts, national identification and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses of three referees addressed to the Deputy Registrar – Human ResourceThe application pack should be sent as a single merged pdf file to email address: vacancies@staff.msu.ac.zw.Closing date for applications is 10 November 2025. Note that only shortlisted candidates will be communicated to.Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.To apply for this job email your details to vacancies@staff.msu.ac.zw