Museum Tours and Education Associate (Ayala Museum)

The Tours and Education Associate plays a key role in delivering enriching and memorable museum visitor experiences at the Ayala Museum. This position involves conducting guided tours, facilitating special programs, supporting visitor services, and maintaining partnerships that will help to grow the museum’s audience. The incumbent will also handle front-of-house and administrative responsibilities while enhancing the overall visitor experience through innovation and professionalism.Museum Tours and ActivitiesConduct engaging, informative, and audience-appropriate guided tours for diverse groups in an engaging and confident mannerAdapt and tailor fit tour content and delivery style based on visitor age, background, and interest levelPlan, organize, and facilitate museum workshops, lectures, and special programs Contribute to the continuous improvement of tour scripts, activities, and interpretive materials. Support the development, organization, and archiving of tour scripts and educational/program content.Partnerships and OutreachCultivate and maintain productive relationships with schools, tour operators, travel agencies, community organizations, and interest groupsSupport outreach initiatives that promote museum programs and increase participationCustomer Service and Administrative SupportProvide a warm, professional welcome to all museum visitors and assist with ticketing, inquiries, information, and accessibility needs.Assist in managing visitor-facing materials such as brochures, maps, wayfinding, and educational resources.Facilitate the museum’s online booking portal and handle visitor inquiries efficiently.Handle logistics, administrative, and coordination tasks to ensure tours, programs, and events operate smoothly.Requirements and QualificationsAt least a Bachelor's degree in Tourism, Hospitality, Communications, Museum Studies, History, Arts Management, Behavioral Sciences, Education, or related fieldsPreferably with 1 year of experience as a museum guide, visitor experience associate, or a related role. Fresh graduates are also welcome to apply.Confident and with excellent skills in storytelling, public speaking, and interpersonal communicationAbility to engage audiences of different ages and backgroundsStrong organizational, customer service, and administrative skillsProficient in digital tools and visitor management systemsCreative and enthusiastic Passion for arts and cultureCan work under minimal supervisionWilling to work on weekends, holidays, and occasional evenings (working schedule is 10am-7pm, either Tue-Sat or Wed-Sun)