Mystery Shopper

We are currently looking for freelance mystery shoppers based in Ottawa to conduct audits at Visa Application Centers.As a mystery shopper, you will assess the end-to-end customer journey, including contact channels, website, security checks, reception, biometric procedures, and staff interaction—without revealing your identity.This is a freelance contract opportunity, not a full-time or salaried position.Ideal for detail-oriented individuals with flexibility during weekdays.Assignments are conducted in-person at the visa center and require adherence to scheduled appointments.Responsibilities✔ Visit assigned visa application centers discreetly as a regular applicant.✔ Evaluate service quality, staff professionalism, waiting times, and process efficiency.✔ Submit detailed, structured reports via our platform.✔ Follow provided audit guidelines strictly to ensure consistent data.Requirements📌Attention to Detail: Ability to notice both positive and negative aspects of the service.📌Professionalism: Remain discreet and act naturally during the visit.📌Writing Skills: Provide clear, well-structured feedback in English.📌Punctuality: Attend appointments and submit reports within set deadlines.Compensation & CoverageAudit compensation is provided upon completion and approval of the report.📄 Appointment fees are covered for assigned audits.🚫 Not Covered: Transportation to/from the center, printing costs, or visa application cost (if applicable) personal document fees.IndustryMarket ResearchEmployment TypeContract