NA RTR Regional Service Leader

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of NA RTR Regional Service Leader!The RTR NA Regional Service Management Leader will lead the delivery and transformation of Record-to-Report services across the North America region within the Global Business Services (GBS) organization. Reporting to the Global RTR Service Owner and dotted line to the Regional CFO, this role is responsible for:Service Delivery Management: Defining and overseeing the RTR service framework, performance metrics, controls, and standards to ensure accurate and timely financial reporting.Transformation Leadership: Driving continuous improvement and shaping the RTR transformation roadmap aligned with global and regional finance strategies.Strategic Collaboration: Partnering with cross-functional teams to enhance process efficiency, system capabilities, and operational excellence.Compliance & Governance: Ensuring adherence to internal and external standards and supporting audit readiness.Leadership & Change Management: Acting as a key member of the Regional Finance Leadership Team, leading change initiatives and capability building across the RTR function.Key Responsibilities:Service Management:Accountable for regional service delivery for RTR NA Region, any co-mingled scope across internal teams and outsourced teams (BPO) ensuring compliance with accounting standards and regulatory requirements. Assure service quality and drive performance to SLAs.Provides strategic leadership in audits process, and identification and mitigation within the RtR NA Region processesOversee accurate reconciliation of accounts and ensure proper consolidation of financial data across global entities, adhering to transfer pricing policies.Ensure efficient month-end and year-end close processes, ensuring timely and accurate financial reporting while resolving any issues that arise.Support the implementation and enhancement of financial systems to support RtR processes, ensuring data integrity and providing user training for effective system utilization.Support budgeting, forecasting, and strategic decision-making of the regional headquarters by providing to its senior leadership accurate financial data, conducting scenario analysis, and participating in cross-functional projects as requested.Continuous improvement management:Create culture of continuous improvement and serve as champion and strategic advisory to teams on opportunity identification, design, and issue resolution with respect to RTR matters. Actively drives stakeholder alignment and resourcing to support teams.Drive continuous improvement with our outsourced stakeholders in RTR processes/sub-processesCollects and manages operations pain points to drive process improvementIdentifies opportunities to standardize and improve operational processesConducts ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.Transformation roadmapProvide relevant RTR input into tech & process standardization roadmap and requirementsLead talent, change management and engagement projects involving North AmericaGovernance & Stakeholder management Align with cross-functional partners in region across function, GBS, businessAlign with Finance function (Tax, Treasury, Controllership, etc) to ensure end to end Finance coordinationRepresent RTR at global and regional forums and provide relevant input into global approaches for both operations and transformation roadmapTalent and Change Leadership Motivate team during period of significant change with strong communication around visionProvide input to global/regional talent strategies set by global or regional headquarter’s leaders and help implement strategies within regional RTR team to support associate learning and developmentKey Decision Rights:Qualify opportunities to standardize processes and documentationInput and approval of regional roadmap and strategy for RTR process design as part of global approachInput to regional talent strategy and change/mgmt. engagement approachIdentify and qualify areas for optimization and process improvement for RTR process areas within regional scopeQualifications we seek in you!Minimum QualificationsBachelor’s degree in Finance, Accounting, Business Administration, or a related field. Master’s degree is a plus.A professional certification such as CPA, CMA, or equivalent.Extensive experience in regional Record to Report processes including previous experience in leadership roles.Understanding of financial reporting requirements and standards (e.g., IFRS, GAAP).Proven track record of progressive experience in accounting, with several years in managerial or leadership positions.Ability to drive collaboration with senior leadersAbility to influence people at all levels locally, regionally, and globallyDeep end-to-end process knowledge of Record to ReportA global, customer-first mindset with strong business acumen.Excellent leadership skills, with a track record of managing and inspiring teams.A collaborative, can-do mentality, with the ability to drive change management initiatives.Excellent communication and interpersonal skills.Advanced English level (C1)Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.