Case Officer

About the roleAt the National Zakat Foundation New Zealand (NZF) we are dedicated to the local collection and distribution of Zakat to support and uplift Muslims in need across Aotearoa. We aim to utilise Zakat funds and voluntary donations collected in New Zealand for the benefit of local, deserving recipients. Our vision is for Islam to flourish in society as a source of prosperity and harmony for all. As a Case Officer, you will serve as the primary point of contact for the caseload of clients who apply for Zakat.

This includes assessing eligibility for Zakat according to Shariah-compliant principles, understanding the needs of applicants, and coordinating appropriate and timely support. About YouCompassionate and community-driven, with a strong focus on creating meaningful, person-centred support for those in need. Known for building trust, listening with empathy, and supporting individuals through challenging circumstances. Equally effective working independently or as part of a team, and motivated by a genuine desire to improve lives. A confident communicator with experience in casework or community support, bringing strong interpersonal skills and cultural sensitivity to interactions across diverse backgrounds.

Skilled in assessing complex information with high attention to detail and making sound, informed decisions. Casework approach is rooted in fairness, professionalism, and a deep respect for privacy and dignity. Key Responsibilities and Skills· Possess above-average understanding of Zakat, including its practical application and procedural requirements. · Conduct assessments through interviews and evidence verification to determine eligibility for Zakat following Shariah guidelines. · Ability to speak in positive and humble manner with the clients who apply for Zakat. Being patient & respectful with their situations and finding out the actual need for Zakat.

· Use Zoho to manage client data, maintain accurate case records, and ensure the confidentiality of sensitive information. Training is provided. · Deliver exceptional customer service, especially in sensitive and high-pressure situations. · Develop and maintain individualised care plans, making adjustments to ensure the plan remains effective for the client’s needs. · Ability to analyse bank statements and other legal documents. · Strong time management and organisational skills to handle multiple cases while meeting deadlines. · Reporting on weekly/Fortnightly basis· Ability in bilingual or multilingual communication would be an added advantage. How to applyPlease send a CV and cover letter to: hr@nzfnz.

org. nz. All applicants must have the legal right to work in New Zealand. Applications close on 18th August at 10: 00 AM, with the role commencing on 1st September 2025. The initial duration is 4 weeks, with the potential to extend. For more information contact us at: hr@nzfnz. org. nz.