Nederlands Sprekende Wegenwacht Service Agent - Werk Vanaf Huis In Griekenland

Mercier Consultancy MD is thrilled to offer a position for a Nederlands Sprekende Wegenwacht Service Agent, specifically designed for remote work from Greece. In this vital role, you will provide road assistance and support to Dutch-speaking customers, ensuring their safety and satisfaction while they are on the road.ResponsibilitiesAssist Dutch-speaking customers who require roadside assistance via phone, providing timely and accurate informationCoordinate assistance services promptly, ensuring that customers receive the help they need as quickly as possibleDocument customer interactions and service requests in the CRM system for record keeping and process improvementCommunicate clearly and clearly with customers, guiding them through the assistance processWork collaboratively with service partners to ensure effective delivery of roadside assistanceStay informed about company services, policies, and procedures to provide accurate information to customersRequirementsFluency in Dutch (both written and spoken); proficiency in English or Greek is a plusExperience in customer service, especially in a support or assistance roleStrong communication and interpersonal skills with a customer-oriented mindsetExcellent problem-solving abilities and the capacity to stay calm under pressureProficient in using CRM systems and standard office softwareSelf-motivated and able to work independently while managing time effectivelyA willingness to help others and a genuine concern for customer well-being while on the roadBenefitsCompetitive Monthly Fully Paid Relocation PackageMonthly Performance Bonus Fully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..