Network Engineer - Mandarin Fluency Required

About Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link Has Revolutionized The IT Industry By Tackling The Problems Our Competitors Create. In Recognition Of Our Unprecedented Innovation And Dedication, Command|Link Has Been AwardedSD-WAN Product of the YearITSM Visionary SpotlightUCaaS Product of the YearNaaS Product of the YearSupplier of the YearAT&T Strategic Growth PartnerCommand|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.About Your New RoleWe are seeking a Network Engineer (SD-WAN & Managed Services) to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.Important: English and Mandarin fluency is required. Please submit your resume in English.Key ResponsibilitiesProvide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.Support the provisioning and onboarding of new customers for managed services.Collaborate with vendors to resolve support issues and ensure smooth service delivery.Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.Maintain excellent customer relationships by delivering outstanding support.Mentor and train fellow engineers on complex technical issues and solutions.What You’ll Need for SuccessBachelor’s degree or equivalent experience.3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Cato preferred).CCNA/CCNP certifications are highly desirable.Strong command-line networking skills (Cisco, Fortinet, Juniper).Strong firewall configuration experience (Fortinet preferred).Deep understanding of BGP, OSPF, VRRP.Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.Familiarity with SOC 2 compliance and processes.Compensation & Work ScheduleAnnual Compensation: USD 32,000 – 50,000 (based on experience and skills).Multiple shift options available to support global customers.100% RemoteWhy You’ll Love Life at Command|LinkJoin us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?What You’ll EnjoyRoom to grow at a high-growth companyAn environment that celebrates ideas and innovationYour work will have a tangible impactFlexible time offFun events at cool locationsEmployee referral bonuses to encourage the addition of great new people to the team