SAP Service Desk Consultant

ResponsibilitiesServe as the first point of contact for SAP-related issues and service requests from the customer.Log, categorize, and track incidents and service requests in the IT Service Management (ITSM) system.Provide first-level troubleshooting on SAP functional and technical issues (e.g., login access, authorization, transaction errors, user queries).Coordinate with SAP functional and technical consultants for escalation and resolution of complex cases.Monitor and follow up on open tickets to ensure resolution within agreed SLAs.Assist users with SAP password resets, role access, and general usage guidance.Prepare and update incident reports, FAQs, and user documentation.Support change management, user communication, and system downtime notifications.Build and maintain a positive working relationship with the customer’s IT and business teams.ProfileDiploma or Degree in Information Technology, Computer Science, or related discipline.1–3 years of experience in IT helpdesk or service desk environment (experience supporting SAP users is an advantage).Basic understanding of SAP modules (such as MM, SD, FI, CO) and common user issues is an advantage.Familiar with ITSM or ticketing systems (e.g., ServiceNow, Jira Service Desk, ManageEngine).Strong communication and coordination skills to liaise effectively with users and support teams.Customer-oriented, organized, and able to work under pressure.Willing to work in shift or standby rotation, if required