Network Executive

BackgroundSince 1998, Havelock One Interiors has established itself as a leading turnkey fit-out service provider in the Middle East. We specialise in interior contracting and the manufacturing of bespoke joinery, metalworks and sophisticated shop fittings.As a result of expansion in the key growth market of KSA we are seeking to appoint experienced leaders to take our business forward. Therefore, we are offering interviews with well-qualified candidates who are looking to further their careers. We offer an established work environment and a loyal and respectful corporate culture.Even though our KSA office is located in Riyadh, we work on different projects all across the country. Consequently, the ideal candidate for the SPM position (as well as other vacancies in KSA) is flexible and adaptable. In return, you will be rewarded with great opportunities to work on challenging projects in this key growth market.Role SummaryThis position is based in KSA and is responsible for IT support, requiring travel as needed based on site requirements.Provide hands-on technical support to manage and maintain the company's IT infrastructure and cloud resources, assist end users with support and training, and collaborate with network administrators to ensure seamless IT operations. This position is based in KSA and is responsible after IT support in the KSA, which involves travelling based on the site requirements.Duties And ResponsibilitiesPossess in-depth knowledge of systems, networking software, hardware, and protocols, with expertise in implementing and optimizing helpdesk and IT operations best practicesEnsure logical and physical controls of the company’s IT systems, restricting access to data, equipment, and facilities to authorized personnel onlyStay informed about IT and telecom operators/suppliers in the market and the solutions provided by regulatory authoritiesProficient in configuring and managing network devices, including switches, routers, firewalls, and Wi-Fi access pointsLead helpdesk support operations, ensuring timely resolution of desktop application, workstation, and related equipment issues with minimal disruptionsEfficiently prioritize and manage multiple open support cases simultaneouslyAdhere to internal compliance audits and IT policiesMonitor and maintain the organization's antivirus systemManage IT equipment, consumables, and other supplies, ensuring optimal stock levelsMaintain a secure IT environment through proper system configuration and a standardized incident resolution processAssist in gathering and analysing business requirements to implement new technologies and third-party software solutionsHandle new user setup and orientation, including the installation and configuration of workstations, software, telephone services, and network printingConfigure and maintain the Avaya telephone systemOversee the control and maintenance of CCTV, door access, and time attendance systemsManage and monitor network services and desktop support for both office and on-site environmentsTroubleshoot and resolve user access issues related to cloud servicesProvide technical support for AV, teleconferencing, and video conferencing systemsMaintain an inventory of IT equipment and software licensesDevelop documentation and technical specifications to support IT staff in planning and implementing new systems or upgradesTrain and educate end users on Office 365 capabilities and collaboration tools, including OneDrive, MS Teams, OneNote, and OutlookPersonal qualitiesBachelor’s degree in information technology or equivalent work experience with at least 2 years of experienceSystem administration and IT certifications in Microsoft or other network-related fields are a plusHands-on experience administering Office 365, MS Exchange, Azure Active Directory, and SharePointStrong help desk experience, with the ability to provide both technical and end-user supportGeneral networking knowledge, including IP, DNS, and SMTPExcellent interpersonal, verbal, and written communication skillsWe are looking forward to receiving your application for the position of Network Executive in case you meet the above-mentioned criteriaShortlisted candidates will be contacted